Customer Service Supervisor

Ecowaste Solutions; Springdale (AR); On-site; USD 58,000 - 68,000; Full time

Job summary

Ecowaste Solutions in Springdale, AR is seeking a Customer Service Supervisor to lead the Customer Service Team and deliver outstanding service.

You will schedule staff, oversee training, track performance metrics, and implement process improvements while handling complex issues and escalated payments.

This full-time position offers weekly pay, a comprehensive benefits package, and opportunities to influence customer experience across the organization.

Qualifications

• Customer Relations: 3-5 years (Required).
• Strong communication and supervisory experience required.
• Experience with computers and staffing/scheduling is preferred.

Responsibilities

• Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service.
• Reviews and approves staffing schedules to ensure staffing meets the demand.
• Assesses the training needs of the Customer Service Team and oversees the training development and delivery.
• Creates, monitors, and reports the performance metrics for the Customer Service area.
• Identifies and implements process improvements across the Customer Service department.
• Leads Customer Service improvement projects through effective project management and leadership.
• Handles complex customer issues and escalated calls.
• Reviews and approves adjustments and escalated payment arrangements.

Skills

Customer relations

Communication skills

Supervisory experience

Computer experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Supervisor

Full Time Springdale, AR, US

2 days ago Requisition ID: 2850

Salary Range: $58,000.00 To $68,000.00 Annually

CUSTOMER SERVICE SUPERVISOR

• Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service.
• Reviews and approves staffing schedules to ensure staffing meets the demand.
• Assesses the training needs of the Customer Service Team and oversees the training development and delivery.
• Creates, monitors, and reports the performance metrics for the Customer Service area.
• Identifies and implements process improvements across the Customer Service department.
• Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.
• Ensures Customer Service team is adhering to company policies and guidelines. Creates a unified Customer Service team through effective communication, team building, motivation, and recognition.
• Leads Customer Service improvement projects through effective project management and leadership.
• Handles the more complex customer issues as well as escalated customer calls.
• Reviews and approves adjustments and escalated payment arrangements.
• Reviews and approves credit and debit memos to customer accounts.

Experience:

Customer Relations: 3-5 years (Required)

• communication skills, computer experience, and supervisory experience.
• Who doesn\'t like to get paid weekly? We like it so we provide weekly pay!
• Vision
• We Pay for your $25,000 Life Insurance!
• 100% Company Paid Short-Term Disability Insurance
• Retirement Plan with a company match up to 5%
• Safety and Retention Incentives!
• Paid Time Off
• Employee Discount Plans!

Ecowaste Solutions offers a competitive base salary, opportunity to earn incentive pay, and a comprehensive employee benefits package. Please submit a resume and salary history for consideration. Only applicants who meet the minimum qualifications considered and only individuals selected for an interview contacted. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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