Customer Service Supervisor

Wawa, Inc; Pompano Beach (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. in Pompano Beach, FL is seeking a Customer Service Supervisor to lead and develop Associates, ensure outstanding service, and support store operations. You will partner with peer supervisors and store leaders to meet sales goals, maintain safety and stock levels, and uphold company standards.

This role emphasizes hands-on coaching, shift leadership, cash handling, and inventory control, with competitive benefits and opportunities for growth.

Qualifications

• Experience in a customer-facing supervisory role.
• Proven leadership and staff development abilities.
• Ability to manage cash handling and inventory controls.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses, and retention.
• Lead, motivate, and train Associates to drive sales on shift.
• Ensure consistent execution of programs, policies, and store technology.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through cycle counts and smart ordering.

Skills

Customer service

Leadership

Training

Store operations

Cash handling

Inventory management

Cycle counts

Vendor coordination

Safety compliance

Tools

POS systems

Job description

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side‑by‑side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

What You’ll Do:

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits:

• Medical, dental, vision and mental health benefits
• ESOP (Employee Stock Ownership Plan)
• 401(k) + matching
• Education Assistance Program
• Store discounts
• Paid time off
• Paid parental leave
• Access to additional benefit and wellness programs

Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Compensation:

The hourly range for this position is $21.25 - $28.70 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

Corporate or Wawa Beverage Company (WBC) Opportunities: Please select a job category and filter accordingly.

Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling- one smile, hoagie, and experience at a time.

We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive.

We believe that with the right ingredients to grow and build a career- and a little wind beneath the wings- our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.

Additional Benefits:

• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• 401(k) Plan
• Medical/Dental/Prescription Coverage
• Flexible Spending Accounts (Health Care & Dependent Care)
• Employee Assistance & Wellness Programs
• Employee Credit Union
• Paid Time Off
• Employee Resource Groups - eligibility requirements may apply

For Technical Issues regarding your application please email: [e-mail].