Customer Service Supervisor

Piedmont Airlines; Jacksonville (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel with American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to lead the station's customer service team, manage daily operations, and ensure on-time performance and service quality. The role reports to the General Manager and requires strong organizational and leadership skills.

You will coach staff, oversee adherence to policies, and coordinate with management to drive operational excellence while delivering a positive travel experience for customers and partners.

Qualifications

• Bachelor's degree required in aviation, business, or related field.
• Strong organizational and multitasking abilities.
• Experience with airline operations or customer service preferred.
• Knowledge of internal controls processes is a plus.
• Able to work flexible shifts including weekends.

Responsibilities

• Coach and develop the team in customer service operations.
• Manage department activities per policies and procedures.
• Prepare regular reports and monitor performance.
• Ensure on-time performance and high-quality customer service.
• Drive operational efficiency at the station.

Skills

Organizational skills

Multi-tasking

Independence

Cross-functional collaboration

Conflict resolution

MS Office

Internal controls

Flexible schedule

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

Microsoft Office

Job description

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.

Essential Duties

• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a staff of team members with varied duties
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
• Drive motorized equipment
• Provide support when employee absence affects the operation

Job Qualifications & Competencies

• Excellent organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• Ability to work a flexible schedule

Preferred Qualifications

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK
• Bachelor's Degree in Aviation, Business, or related field

Work Environment

• Use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate

$17.50/Hourly - 20.30/Hourly (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline

August 24, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.