Customer Service Supervisor

Piedmont Airlines, Inc.; Daytona Beach (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Job summary

Piedmont Airlines, Inc. in Daytona Beach, FL, is seeking a Customer Service Supervisor to lead the station's operations and coach a diverse team. The role focuses on ensuring on-time performance, high-quality customer service, and adherence to policies.

You will report to the General Manager and work with management and support staff to optimize daily outcomes. The ideal candidate has a strong background in aviation or customer service leadership, with proficiency in Microsoft Office.

Qualifications

• Strong organizational and multitasking abilities are essential.
• Ability to work independently and meet deadlines.
• Experience collaborating with all management levels is preferred.

Responsibilities

• Coach and develop team members.
• Apply disciplinary actions as required.
• Understand and implement company culture, policies and goals.
• Manage department operations per policies and procedures.
• Supervise and monitor staff to ensure on-time performance and quality service.
• Prepare daily/weekly/monthly reports and analyze performance.

Skills

Excellent organizational skills

Multitasking

Independent work

Management collaboration

Conflict resolution

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.Essential Duties:Coach and provide career development to the teamCorrect non-compliant behavior and impose disciplinary action as requiredUnderstand the corporate culture, policies, and goals, and take measures to implement these into daily work routinesManage the operational activities of the department in accordance with established policies and proceduresManage a staff of team members with varied dutiesAdministrative duties, including daily/weekly/monthly reportsMaximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problemsSupervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer serviceDrive motorized equipmentProvide support when employee absence affects the operationJob Qualifications & Competencies:Excellent organizational skills and ability to multi-taskAbility to work independently, set and meet own deadlinesAbility to work well with all levels of management and support staffAble to defuse conflicts among team membersFamiliarity with Microsoft Office SuitePrior experience with internal controls processes for accountable itemsAbility to work a flexible schedule Preferred Qualifications:Previous airline management experienceCurrent Piedmont employee with a minimum six months of serviceKnowledge of basic airport procedures and fundamental job requirements for gate and ramp agentsExtensive knowledge of QIKBachelor’s Degree in Aviation, Business, or related fieldWork Environment:Use of computers and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or toolsAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$16.25/HourlyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:September 8, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.