Customer Service Supervisor

Floor & Decor Holdings Inc.; Chicago (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation

Paid holidays

Medical, Dental, Vision insurance

Job summary

Floor & Decor Holdings Inc. is seeking a Store Supervisor to oversee cashiering operations, train and develop Customer Service Associates, and ensure a high level of customer satisfaction in a fast-paced store in Chicago, IL.

This role requires leadership in a busy retail environment and strict adherence to company policies and safety standards. The candidate will manage daily cash operations, assist with scheduling and payroll processes, and provide guidance to associates to maintain

Qualifications

• One year customer service/cashier supervisory experience.
• Ability to perform in a high-volume, complex location.
• Excellent communication, delegation, follow-up, and analytical skills.

Responsibilities

• Process customers at checkout using the POS system.
• Process refunds and exchanges according to guidelines.
• Open and close registers; follow cash handling procedures.
• Train, develop and supervise associates; define workload.
• Monitor associate retention and career development; address performance issues.
• Support scheduling, hiring, payroll and business planning processes.

Skills

Customer service

Supervisory experience

Training

Communication

Delegation

Analytical skills

Tools

POS system

Job description

Pay Range$17.15 - $24.55PURPOSEThis position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates.MAJOR RESPONSIBILITIESCustomer ServiceA member of the store Junior Management Team.Act and work in a manner that is consistent with company’s core values.Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures.Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service.Greet every customer in a helpful and courteous manner.Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).Process customers at checkout using the point of sale (POS) system.Process customer refunds and exchanges according to established guidelines.Open and close registers.Follow established cash, check and charge card acceptance procedures.Answer the telephone according to accepted guidelines.Stock and tag merchandise displays as required.Create price tags and merchandise signs.Review and assess the performance of associates on a timely basisTrain, develop and supervise and define workload for associates.Monitor associate retention and career development; communicate ideas to General Manager.Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.Ensure compliance to scheduling, hiring, payroll and business planning processes.Monitor, maintain and follow company policies; support company expectations and systems.MINIMUM ELIGIBILITY REQUIREMENTSOne year customer service/cashier supervisory experience and proven ability direct operations.Ability to perform in a high volume, highly complex location.Ability to demonstrate initiative and be a self-starter.Demonstrated proficiency in training associates.Excellent communication, delegation, follow-up, and analytical skills.Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency.This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.PHYSICAL/SENSORY REQUIREMENTSMedium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.Store HoursMonday - Friday 7:00 AM - 8:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMPickup HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & RewardsBonus opportunities & career advancement opportunities at every levelPrograms that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus ProgramMedical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)Work-life balance, including:Paid vacation and sick time for eligible associatesPaid holidays plus a personal holidayPaid Volunteer Time Off that starts on Day 1Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.