Customer Service Supervisor

Union Depot; Atlanta (GA); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Bonus program

Job summary

ABM is seeking a dedicated Customer Service Supervisor to oversee the daily operations of our airport customer services team. This role focuses on delivering smooth, efficient passenger service while upholding safety and operational excellence.

The ideal candidate will demonstrate strong leadership, problem-solving abilities, and a commitment to high service standards. You will supervise an assigned shift or team and work to meet productivity and customer service targets.

Qualifications

• Demonstrated leadership and teamwork abilities.
• Strong problem-solving and decision-making skills.
• Excellent customer service and communication.
• Commitment to safety and operational excellence.

Responsibilities

• Oversee daily operations of the customer services team.
• Ensure smooth airport operations and high-quality passenger service.
• Provide leadership on assigned shift and supervise team performance.
• Drive productivity and maintain service level targets.

Skills

Leadership

Problem-solving

Customer service

Safety compliance

Job description

We are seeking a dedicated and detail-oriented Customer Service Supervisor to oversee the daily operations of our customer services team. This role ensures smooth and efficient airport operations while delivering exceptional customer service to passengers. The ideal candidate will demonstrate leadership, problem-solving skills, and a commitment to safety and operational excellence. Employee is responsible for the direct oversight of an assigned work team/area on a designated account and/or on a designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met.

Compensation:

$51,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management