Customer Service & Store Operations Manager

DLL CONSTRUCTION LIMITED; Marstons Mills (MA); On-site; USD 64,800 - 97,200; Full time

Benefits offered by this job

Comprehensive benefits

Opportunities for professional development

Associate discounts

Job summary

A leading retail grocery company seeks an experienced Customer Service Manager in Marstons Mills, MA. This mid-senior level role involves overseeing customer service operations, ensuring compliance with regulations, and fostering community engagement. Candidates should have 1-3 years of supervisory experience, strong leadership skills, and a bachelor’s degree in a related field. Join us to contribute positively to our customers' experiences and drive operational excellence.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Strong ability to influence and communicate effectively.
• Demonstrated leadership and management skills.

Responsibilities

• Oversee daily operations of Customer Service departments.
• Monitor key performance metrics related to customer service.
• Engage with the local community to understand their needs.

Skills

Supervisory experience

Customer service skills

Multitasking

Leadership skills

Effective communication

Education

Bachelor’s degree in Business Administration or related field

Job description

A leading retail grocery company seeks an experienced Customer Service Manager in Marstons Mills, MA. This mid-senior level role involves overseeing customer service operations, ensuring compliance with regulations, and fostering community engagement. Candidates should have 1-3 years of supervisory experience, strong leadership skills, and a bachelor’s degree in a related field. Join us to contribute positively to our customers' experiences and drive operational excellence.