Customer Service Specialist Resume Example and How to Write It

Best Resume Objective Examples; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in resume writing is seeking a Customer Service Specialist who can deliver exceptional service to clients. This role involves answering customer inquiries, resolving issues, and providing information on products and services. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to handle multiple tasks efficiently. Join a vibrant team where your contributions will help shape the customer experience and support a dynamic work environment. If you're passionate about helping others and possess the skills to excel in customer service, this opportunity is perfect for you.

Qualifications

• Proven experience in customer service roles with excellent communication skills.
• Strong problem-solving abilities and ability to multi-task in a fast-paced environment.

Responsibilities

• Provide excellent customer service by answering questions and resolving issues.
• Assist customers with billing inquiries and product information.

Skills

Interpersonal Skills

Communication Skills

Analytical Reasoning

Problem Solving

Multi-tasking

Education

Bachelor Degree in Business Administration/Marketing

Master Degree in Marketing

Certified Customer Service Specialist (CCSS)

Certified in Microsoft Office Suite

Certification in Call Center Operations

Tools

Microsoft Office

Job description

Customer Service Specialists focus on giving great service to their customers.

To be effective, your resume or CV must clearly communicate your skills, experience, education, etc. to project you as the perfect person for the customer service specialist job.

What Does a Customer Service Specialist Do?

A customer service specialist is responsible for providing excellent customer service to customers by answering questions about products or services, resolving problems, giving information on new products or services, and assisting with billing issues.

How to Write a Great Customer Service Specialist Resume

To write a great resume or CV for a customer service specialist position, you need to learn what the employer’s expectations for the job are and then provide information that shows that you are the right person for the customer service specialist job.

Your customer service specialist resume should include the sections:

• Objective Statement
• Core Competence
• Professional Experience
• Education and Professional Qualifications

How to Write a Great Objective Statement for Customer Service Specialist Resume

The objective statement is one of the most important parts of your customer service specialist resume because it tells an employer what you are offering and why you would be effective performing the customer service specialist role in their organization.

A powerful objective statement in your customer service specialist resume can get you noticed and land you interviews.

Customer Service Specialist Resume Objective Statement Examples

• Looking to join Fluide Inc. as Customer Service Specialist, coming with four years of robust experience in customer service and technical assistance, and possess solid competence in file management, word processing, web and mobile applications, as well as the use of automated systems to deliver exceptional service.
• Seek a position as a Customer Service Specialist with StarHart Inc. Possess three years of comprehensive expertise in providing outstanding service to consumers by responding to customer expectations in a timely, courteous, and professional way.

How to Write a Great Core Competence for Customer Service Specialist Resume

Your core competences are your skills, abilities, knowledge, experience, and other qualities that you are bringing to the customer service specialist job.

Customer Service Specialist Resume Core Competence Examples

• Ability to answer phone in a professional manner with a warm tone and excellent grammar.
• Communicate effectively to solve problems and clarify information.
• Resolving problems and providing excellent solutions within the specified time frame under challenging situations.
• Proficient in word processing, spreadsheet and presentations.

How to Write a Great Professional Experience for Customer Service Specialist Resume

The professional experience section of your customer service specialist resume describes your work history or career progression.

When writing the professional experience section of your customer service specialist resume, be sure to apply these key points:

• List your most recent three jobs (or the last 3).
• Describe the responsibilities you successfully fulfilled in each role.

Customer Service Specialist Resume Example

Let’s see how to craft a great customer service specialist resume putting together what we have learnt above on creating each part of the resume:

Name: John Doe

Address: 123 Main Street, Anytown, USA

Phone Number: 555-555-5555

Email Address: [e-mail]

OBJECTIVE:

Seeking the job of Customer Service Specialist at Triple K Company, where extensive contact center expertise, dispute resolution, and client service abilities will be used to effectively handle a large number of inbound customer complaints, queries, and order requests.

CORE COMPETENCE:

• Excellent interpersonal skills
• Ability to communicate clearly and concisely through phone calls, emails, and online chats
• Strong analytical reasoning skills
• Proactive problem solving abilities
• Ability to multi-task efficiently
• Knowledgeable in Microsoft Office

WORK EXPERIENCE:

XYZ Company, California

Customer Support Specialist

Feb 2015 – Sept. 2016

Responsibilities Included:

• Assisted clients with their problems by responding to their questions, providing solutions, and resolving their concerns.
• Maintained effective communication with clients via email, chat, and telephone.

EDUCATION AND CERTIFICATIONS:

• Bachelor Degree in Business Administration/Marketing
• Master Degree in Marketing
• Certified Customer Service Specialist (CCSS)
• Certified in Microsoft Office Suite
• Certification in Call Center Operations.

Conclusion

Having a great resume for a customer service specialist job will help you stand out among other applicants and increase your chances of getting an interview with the employer/recruiter.