Customer Service Specialist III

King County; Seattle (WA); On-site; USD 30,000 - 39,000; Full time

Job summary

King County DJA is seeking a Customer Service Specialist III for the King County Courthouse in Seattle. The role involves assisting customers, processing court documents, researching records, and handling payments in a fast-paced public-service environment.

The position emphasizes confidentiality, professional interaction with the public and attorneys, and accurate navigation of electronic services and court rules. Work hours are standard Monday–Friday, with overtime as needed.

Qualifications

• Two years of office experience or equivalent combination of education and experience.
• Ability to provide professional, patient, and knowledgeable assistance to customers.
• Experience handling monetary transactions and balancing tills.
• Ability to navigate court processes and explain procedures to customers.
• Comfort with using office technology and electronic services.

Responsibilities

• Provide professional, patient, and knowledgeable assistance to customers.
• Assist customers with forms and processes to complete court business.
• Research and copy court records using various methods.
• Perform multi-step transactions including receipts, cash, and documents.
• Ensure accuracy and completeness of information for court filings.
• Work in a team, use independent judgment, and stay customer-focused.

Skills

Customer service

Communication

Cash handling

Office experience

Technology literacy

Tools

Electronic services

Job description

The Department of Judicial Administration is looking for an individual who is customer-focused, innovative, adaptable, and self-motivated to fill one (1) Career Service vacancy as a Customer Service Specialist III on our Cashiers & Judgments Team at the King County Courthouse. The successful candidate must be able to build and maintain positive working relationships and provide first-class services to the customers we serve.

As a Customer Service Specialist III (CSS III) you will interact with diverse members of the public, attorneys, the Court, law enforcement, and other government agencies in a fast-paced environment. Those in this position are responsible for managing and maintaining the integrity and confidentiality of Superior Court Records while assisting customers start new cases, submit proposed orders to the Court, utilize electronic services to obtain general information or conduct research on Superior Court cases, and navigate the necessary forms and procedures of the Court. This position also processes and receipts associated fees in accordance with applicable statutes and Court rules.

The Department of Judicial Administration (DJA), also known as the Superior Court Clerk's Office, serves as the independent record keeper for King County Superior Court. DJA is a forward-looking agency that uses technology to help perform a wide range of tasks more effectively, efficiently, and reliably for the Court, litigants and the public. Our mission is to deliver professional, socially just, high-quality Superior Court record services and justice system programs to all of our customers. The Department of Judicial Administration and its employees are recognized for service excellence, innovation and efficiency. We have an environment that is professional, friendly, diverse, and fun work environment.

The functions of our office include, but are not limited to:

• Serving all customers
• Receiving and processing court documents
• Providing a clerk presence at every court proceeding to make the record and take minutes
• Receipting fines and fees
• Initiating cases including civil and family law
• Disbursing funds
• Storing wills in the Will Repository
• Facilitating access to court records online and in-person
• Managing the Adult Drug Diversion Program

Work Schedule

The typical work week is Monday through Friday with work hours varying between 7:45am to 4:45pm; 40 hours per week. This position is designated as hourly/non-exempt under the regulations of the Fair Labor Standards Act (FLSA), which means it is overtime eligible. You must receive prior approval from your supervisor before working any necessary overtime hours to meet your position responsibilities.

Work Location

King County Courthouse (KCCH) located at 516 Third Avenue, Seattle, WA 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Main responsibilities will include, but are not limited to:

• Provide professional, patient, and knowledgeable assistance to customers.
• Assist customers with processes and forms needed to complete their court business.
• Research and copy court records using various methods.
• Perform multiple-step transactions such as receiving and/or issuing receipts, forms, cash, and documents.
• Determine the accuracy and completeness of information received related to court filings.
• Work in a team setting, perform work under limited supervision and use independent judgment to assist customers and resolve issues while remaining customer focused, professional, and friendly.
• Provide customers with technical assistance navigating our electronic services.
• Perform other Clerk functions as ordered by the Court.
• Other duties as assigned.

Our ideal candidate will demonstrate the following (Minimum Qualifications):

• Minimum of two years of office experience OR any equivalent combination of education and experience that provides the applicant with the desired skills, knowledge, and ability required to perform the work.
• Dedication and drive toward meeting and exceeding customers' expectations.
• Experience following complex policies and procedures, and using knowledge, critical thinking, and good, independent judgement for problem-solving and quality decision making.
• Exceptional communication and interpersonal skills, and an ability to maintain respectful working relationships.
• Experience handling monetary transactions, properly accounting for till balances, and the understanding of financial information.
• The ability to maintain a professional demeanor and composure at all times.
• Ability to understand and apply policies, procedures, Court rules, local rules, and State Statutes to assist customers navigating Court processes.
• Ability to positively contribute and make decisions in a team environment, possessing the ability to compromise and resolve issues with minimal direction; and exhibiting flexibility and working professionally with all levels of the organization.
• Possess organization and time management skills to prioritize work and meet deadlines.
• Demonstrated comfort with the use of technology, such as office equipment and personal computers to create/send/receive correspondence and add/update access, and review information.
• Experience working with diverse cultural and socio-economic populations.
• Experience managing highly confidential and sensitive information and issues effectively and with integrity.

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience performing high-volume data entry while maintaining a high level of accuracy and speed.
• Experience learning and using technical terminology, such as legal or medical.

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Who May Apply

We welcome applications from all qualified applicants. We value diversity, diverse perspectives, life experience, and encourage people of all backgrounds to apply.

This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next six (6) months.

If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Falisha Forgash at [e-mail] or [e-mail].

(Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).

Your application may be marked as incomplete if you do not include all relevant information directly within the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or answers to supplemental questions that state “see my resume” or “see my personnel file” are considered incomplete and will not be accepted.

Selection Process

Application materials will be screened for completeness and competitiveness. The most competitive candidates may be invited to participate in one (1) or more interviews and other possible selection process elements. Final offers are contingent on successful completion of reference checks, a record review and/or a criminal background check. Criminal background records are not automatically disqualifying.

The person hired into this position will be required to adhere to the policies of the Department of Judicial Administration in meeting and maintaining the standards required for providing professional, high-quality Superior Court record services, while ensuring access to justice and integrity in the process as well as other standards related to conduct.

Union Membership:

This position is not represented by a labor union.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Contact

If you have questions or would like more information about the application process, please contact Falisha Forgash, Senior Human Resource Business Partner at [e-mail] or [e-mail].