Customer Service Specialist I – Order Entry

Phoenix Contact; Middletown Township (PA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical coverage

401k matching

Maternity/Paternity leave

Zusammenfassung

Phoenix Contact in Middletown Township, PA is seeking a Customer Service Specialist I – Order Entry to accurately process and validate customer orders. You will work with ERP/CRM systems, respond to inquiries, and coordinate with sales, engineering, and logistics to meet commitments.

This entry‑level role emphasizes attention to detail, strong communication, and teamwork. You’ll learn order‑entry procedures, support onboarding, and help improve efficiency while delivering quality service to

Qualifikationen

• Associate degree in Business, Logistics, Supply Chain, or a related field and up to two years of customer service, order processing, administrative support, or related experience; an equivalent combination of education and relevant experience may be considered.
• Foundational understanding of customer service and order‑processing practices, with the ability to learn company products, policies, customer requirements, and business processes.
• Strong attention to detail and business‑math skills, with the ability to review data, identify discrepancies, and maintain accurate records.
• Effective written and verbal communication skills and the ability to interact professionally with customers and cross‑functional partners.
• Organizational, time‑management, and problem‑solving skills, including the ability to prioritize routine work, meet deadlines, and adapt to changing business needs.
• Ability to follow established procedures, use sound judgment within defined parameters, accept feedback, and elevate matters requiring additional guidance.
• Ability to work independently on assigned activities and collaborate effectively as part of a team.
• Proficiency with Microsoft Word, Excel, and Outlook, with the ability to learn ERP, CRM, EDI, and related order‑management applications.
• Experience in a business‑to‑business customer service, order‑entry, distribution, or manufacturing environment preferred.

Aufgaben

• Receive, review, proofread, enter, and acknowledge customer purchase orders received through EDI, DCS, email, and manual‑entry channels in accordance with established procedures and customer requirements.
• Validate customer, product, pricing, quantity, delivery, shipping, and account information to support accurate and timely order processing.
• Review system‑generated reports and electronic order queues to identify errors, exceptions, duplicate orders, incomplete information, and other discrepancies requiring follow‑up.
• Communicate order discrepancies, status updates, required actions, and routine process information clearly to customers, distributors, sales teams, and internal stakeholders.
• Coordinate with Product Management, Sales, Quotes, Accounting, Information Technology, Customer Service, Warehouse, and Logistics to resolve routine order‑entry issues and meet customer commitments.
• Perform routine order maintenance, including schedule and quantity changes, cancellations, pricing requests, expedite requests, shipping updates, and order or inventory status inquiries.
• Document customer inquiries, order activity, decisions, and resolutions accurately in ERP, CRM, and related systems to maintain complete and reliable records.
• Maintain customer‑specific order‑processing requirements, item cross‑reference data, and other assigned account information within established controls.
• Respond to routine customer and sales inquiries through phone, email, chat, and other approved channels, providing accurate information and timely follow‑through.
• Support customer onboarding by gathering requirements, updating account information, coordinating assigned activities, and participating in customer discussions as requested.
• Resolve routine issues by applying established policies, procedures, and job knowledge; identify root causes when practical and elevate non‑standard, high‑risk, or complex matters to the appropriate resource.
• Meet established accuracy, service, productivity, quality, and training expectations while managing assigned priorities and deadlines.
• Develop working knowledge of products, customer requirements, business processes, policies, and systems through training, feedback, and on‑the‑job experience.
• Identify recurring issues and practical opportunities to improve order accuracy, customer experience, documentation, or workflow efficiency, and share recommendations with the appropriate stakeholder.
• Support team objectives, special projects, knowledge sharing, and other related duties as assigned.

Kenntnisse

Attention to detail

Written and verbal communication

Time management

Problem solving

ERP/CRM knowledge

Microsoft Office

Team collaboration

Ausbildung

Associate degree in Business, Logistics, or related field

Tools

ERP

CRM

EDI

Jobbeschreibung

Customer Service Specialist I – Order Entry

Job Summary

The Customer Service Specialist I – Order Entry is an entry-level individual contributor responsible for accurately processing, validating, and maintaining customer orders while providing responsive support to customers, distributors, sales teams, and internal business partners. Working under general supervision and within established procedures, the role reviews orders received through electronic and manual channels, identifies discrepancies, coordinates routine resolutions, maintains complete records in ERP and CRM systems, and communicates order status and required actions. The role applies foundational customer service and order‑management knowledge to resolve routine issues, escalates non‑routine matters appropriately, develops proficiency in relevant systems and processes, and contributes to service quality, operational efficiency, and customer satisfaction. This position does not include formal people‑management responsibility.

Responsibilities

• Receive, review, proofread, enter, and acknowledge customer purchase orders received through EDI, DCS, email, and manual‑entry channels in accordance with established procedures and customer requirements.


• Validate customer, product, pricing, quantity, delivery, shipping, and account information to support accurate and timely order processing.


• Review system‑generated reports and electronic order queues to identify errors, exceptions, duplicate orders, incomplete information, and other discrepancies requiring follow‑up.


• Communicate order discrepancies, status updates, required actions, and routine process information clearly to customers, distributors, sales teams, and internal stakeholders.


• Coordinate with Product Management, Sales, Quotes, Accounting, Information Technology, Customer Service, Warehouse, and Logistics to resolve routine order‑entry issues and meet customer commitments.


• Perform routine order maintenance, including schedule and quantity changes, cancellations, pricing requests, expedite requests, shipping updates, and order or inventory status inquiries.


• Document customer inquiries, order activity, decisions, and resolutions accurately in ERP, CRM, and related systems to maintain complete and reliable records.


• Maintain customer‑specific order‑processing requirements, item cross‑reference data, and other assigned account information within established controls.


• Respond to routine customer and sales inquiries through phone, email, chat, and other approved channels, providing accurate information and timely follow‑through.


• Support customer onboarding by gathering requirements, updating account information, coordinating assigned activities, and participating in customer discussions as requested.


• Resolve routine issues by applying established policies, procedures, and job knowledge; identify root causes when practical and elevate non‑standard, high‑risk, or complex matters to the appropriate resource.


• Meet established accuracy, service, productivity, quality, and training expectations while managing assigned priorities and deadlines.


• Develop working knowledge of products, customer requirements, business processes, policies, and systems through training, feedback, and on‑the‑job experience.


• Identify recurring issues and practical opportunities to improve order accuracy, customer experience, documentation, or workflow efficiency, and share recommendations with the appropriate stakeholder.


• Support team objectives, special projects, knowledge sharing, and other related duties as assigned.

Qualifications

• Associate degree in Business, Logistics, Supply Chain, or a related field and up to two years of customer service, order processing, administrative support, or related experience; an equivalent combination of education and relevant experience may be considered.


• Foundational understanding of customer service and order‑processing practices, with the ability to learn company products, policies, customer requirements, and business processes.


• Strong attention to detail and business‑math skills, with the ability to review data, identify discrepancies, and maintain accurate records.


• Effective written and verbal communication skills and the ability to interact professionally with customers and cross‑functional partners.


• Organizational, time‑management, and problem‑solving skills, including the ability to prioritize routine work, meet deadlines, and adapt to changing business needs.


• Ability to follow established procedures, use sound judgment within defined parameters, accept feedback, and elevate matters requiring additional guidance.


• Ability to work independently on assigned activities and collaborate effectively as part of a team.


• Proficiency with Microsoft Word, Excel, and Outlook, with the ability to learn and use ERP, CRM, EDI, and related order‑management applications.


• Experience in a business‑to‑business customer service, order‑entry, distribution, or manufacturing environment preferred.

Essential Job Functions

• Must be able to work overtime.


• Must be able to sit for up to four hours at a time and up to eight hours in a workday.


• Must be able to use a computer keyboard and mouse to perform data entry and related order‑processing activities.


• Must comply with company dress code guidelines.


• Punctuality and attendance must be maintained in accordance with company policies.

Benefits

• Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 14 weeks fully paid maternity leave & 6 weeks fully paid paternity leave, life insurance, short & long‑term disability, assistance, and more!

Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email [e-mail] .

Notice to Staffing Agencies, Placement Services, and Professional Recruiters

Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact WILL NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact’s Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Phoenix Contact’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.