Customer Service Specialist- Hybrid Remote in Edinburg, TX

Maximus, Inc.; Edinburg (TX); Híbrido; USD 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training pay increase

Professional development

Wellness program

Employee discounts

Tuition reimbursement

Recognition platform

Wellbeing resources

PTO & holidays

401K with match

Insurance coverage

Disability insurance

Auto/Home/Renter discounts

Descripción de la vacante

Maximus is hiring Customer Service Specialists for a hybrid role based in Edinburg, TX, supporting the Health Texas project. Training is provided on-site the first week, with a $1.00 per hour pay increase upon completion.

The role offers hybrid work options, comprehensive benefits, and advancement opportunities. You will handle inquiries via telephone, IVR, and web portals, while meeting QA and performance metrics.

Formación

• High school diploma or GED required.
• Ability to troubleshoot with a client-focused approach.
• Capable of handling high-volume calls with accuracy.

Responsabilidades

• Answer inquiries via phone, IVR, web chat, or other channels.
• Provide accurate information about programs and services.
• Document and track interactions in systems.
• Process requests for materials via mail, email, or electronic delivery.
• Transfer or refer customers to appropriate internal or external resources.
• Escalate unresolved issues for resolution.

Conocimientos

Typing skills

Multi-tasking

Customer care

Problem solving

Organizational skills

Educación

High school diploma or GED

Herramientas

IVR systems

Descripción del empleo

Customer Service Specialist- Hybrid Remote in Edinburg, TX## General informationDateWednesday, November 11, 2026CityEdinburgStateTXCountryUnited StatesWorking timeFull-time## Description & RequirementsReady to see what a day in the life of this position is like? Check out our**Maximus** is currently hiring **Customer Service Specialists** to join our team!This position is responsible for supporting our **Health Texas** project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals.To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. **W****e invest in your success from day one!** Enjoy a $1/hour pay increase once you have completed training.Please note, these are **full-time**, **hybrid roles**- you will begin training on site for the first week and then have the option to work from home. There may be times you will be asked to report to our location in **Edinburg****, TX** due to business needs. **Why Join Maximus?**- **Training Completion Pay Increase** – Successfully complete our paid training program and receive a **$1.00 per hour** increase to your base pay.- **Professional Development Opportunities**- Participate in training programs, workshops, and conferences.- **Maximus Wellness Program and Resources** - Access a range of wellness programs and resources tailored to your needs.- **Employee Perks and Discounts** - Additional benefits and discounts exclusively for employees.- **Tuition Reimbursement** - Invest in your ongoing education and development.- **Recognition Platform** - Acknowledge and appreciate outstanding employee contributions.- **Holistic Wellness Suppor**t - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).- **Paid Time Off Package** - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.- **Future Planning** - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.- **Comprehensive Insurance Coverage** - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.- **Competitive Compensation** - Quarterly bonuses based on performanceEssential Duties and Responsibilities: - Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements. - Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers. - Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems. - Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness. - Navigate multiple computer systems while interacting with customers and perform data entry accurately. - Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate. - Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines. - Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed. - Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed. - Facilitate translation or interpretation services for non English speaking customers according to procedures. - Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery. - Meet Quality Assurance (QA), productivity, and other key performance metrics. - Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures. - Perform other related duties as assigned by management.Minimum Requirements- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.- Must be able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot- Proficient in managing repetitive and high-volume calls- Proficient typing skills- Consistently showcases a strong sense of urgency and performs well under pressure- Strong organizational and work prioritization abilities- Fundamental computer proficiency- Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)- Must work and reside within Texas- Must live within 70 miles of office site: Edinburg, Texas**Training Requirements:**- Must be able to work onsite first week of training- Must be able to complete classroom and on-the-job training with no time missed**Required Guidelines for Remote Work Environment:**- Workspace must be quiet, free of distractions, and no background noise- Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: Maximus will provide equipment- Web camera is required for all Maximus and agency staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility- Internet must be a traditional, wired high-speed connection such as cable or fiber- Must be able disable modem firewalls to ensure proper VPN and product access- High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload- Required to connect the ethernet cable directly from the modem or router to computer- Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted- Work-from-home staff may be required to work on-site for those who fail to meet the work-from-home guidelines and/or whose performance is not at an acceptable levelEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.**Accommodations**Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at **[e-mail]**.**Minimum Salary**$ 14.00**Maximum Salary**$ 14.00