Customer Service Specialist, Carrier Sales

DSV - Global Transport and Logistics; Charlotte (NC); On-site; USD 45,000 - 61,500; Full time

Job summary

Join a dynamic workplace as a Customer Service Specialist in Carrier Sales, where you will play a crucial role in freight brokerage operations. This position involves building strong relationships with carriers and customers, ensuring accurate information flow, and providing exceptional service. You will engage in problem-solving, negotiate transportation rates, and track shipments to ensure timely deliveries. This role offers the chance to thrive in a supportive environment that values collaboration and diversity while contributing to a sustainable future in the logistics industry. If you are motivated and eager to make an impact, this opportunity is perfect for you.

Qualifications

• 1 year experience in logistics, brokerage, or customer service.
• Strong ability to persuade, motivate, negotiate, and influence others.

Responsibilities

• Develop and maintain relationships with carriers and customers.
• Ensure problem resolution and provide exceptional customer service.
• Track shipments from pickup through delivery.

Skills

Customer Service

Negotiation

Analytical Skills

Communication Skills

Relationship Building

Problem Solving

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Transportation Management Software

Job description

Job area: Customer Service

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com.

Division: Road
Job Posting Title: Customer Service Specialist, Carrier Sales - 93022
Time Type: Full Time

Summary

The Customer Service Specialist, Carrier Sales is an integral part of the DSV Road US team’s freight brokerage operations. They assist with the building and development of relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.

• Develops carrier relationships in order to effectively support customers.
• Maintains and grows relationships with carrier accounts.
• Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
• Has daily contact with carriers to determine availability while negotiating transportation rates.
• Provides consistent and exceptional customer service levels to carriers and customers.
• Researches new carriers within the market, generates leads, and develops new carrier relationships.
• Makes cold and warm calls to current and potential clients to promote business growth and development.
• Studies and understands seasonal market trends.
• Handles dispatch operations with carriers and drivers.
• Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.
• Performs other duties and projects as assigned.

Minimum Required Skills & Qualifications

Education and/or Experience

• High School diploma or GED.
• 1 year experience in a logistics, brokerage, or customer service field.
• 1 year experience in a similar role.

Computer Skills

• Proficient in Microsoft Word, Excel, Access, and PowerPoint.
• Solid analytical experience in Excel required.
• Experience with Transportation management software a plus.

Other Skills

• Strong ability to persuade, motivate, negotiate, and influence others.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Excellent communication skills, verbal and written.
• Driven, enthusiastic, and highly motivated.
• Ability to build strong relationships.
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Proficiency in using a Windows-based computer.
• Great phone presence and effective interpersonal communication skills.

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay is: $45,000 - $61,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.