Customer Service Specialist

The Sherwin-Williams Company; Willow Grove (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company in Willow Grove, PA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products to maximize satisfaction and store sales.

You will handle in-person and phone inquiries, process transactions, stock displays, tint and mix paints, and help with deliveries while maintaining stock integrity and product knowledge. This role requires a commitment to excellent service and physical readiness to lift up to 70 lbs.

Qualifications

• Proven customer service and sales skills in a retail setting.
• Ability to communicate clearly with customers and teammates.
• Weight tolerance and physical stamina for stocking and lifting up to 70 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with store policies.
• Stock shelves and set up displays; tint and mix products as needed.
• Assist in deliveries and loading/unloading as required.
• Maintain in-stock and presentable conditions in assigned areas.

Skills

Customer service

Sales

Retail

Communication

Spanish ability

Education

High School diploma or GED

Tools

Tinting equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #5667 located at: 15 Moreland Rd Willow Grove, PA 19090

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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