Customer Service Specialist

Orkin, LLC in; Williston (VT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) plan with company match

Employee stock purchase plan

Paid Time Off

Paid Holidays

Training program

Medical benefits

Dental benefits

Vision benefits

Maternity coverage

Life insurance

Employee discounts

Tuition reimbursement

Scholarship awards

Job summary

Orkin is seeking a Customer Service Specialist (Administrative) in Williston, VT. You will answer calls, schedule and confirm service appointments, and help customers feel they've received on our promise.

You’ll use a Windows-based system to track routes, optimize schedules, and protect customer privacy while delivering accurate information. No industry experience required; training provided to support growth and success.

Qualifications

• High School diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and address route changes.
• Identify customer concerns and evaluate needs through active listening.
• Maintain accurate customer information in the database and document call results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguard customer privacy.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Time management

Basic computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Specialist (Administrative)

We Need Your Next-Level Service Mindset at the Best in Pests .

As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job - you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you will receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don't worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer's privacy and other proprietary information

What type of benefits will you receive?

• Pay of USD $18.00 to $21.00 hourly
• 401(k) plan with company match, employee stock purchase plan
• Paid Time Off & Paid Holidays
• Industry leading, quality, comprehensive training program
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• Employee discounts, tuition reimbursement, dependent scholarship awards

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• The Pest Management Industry is growing – and is a recession resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications

What do you need to be successful?

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Salary Minimum: 18Salary Maximum: 22