Customer Service Specialist

The Sherwin-Williams Company; Waunakee (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

The Sherwin-Williams Company in Waunakee, WI is seeking a Part-Time Customer Service Specialist to support our store operations. You will assist customers, determine needs, tint and mix products, and help maintain displays.

This role emphasizes excellent service and achievement of sales goals while ensuring safety and accuracy in transactions. Starting pay is $18.30/hr or based on relevant experience, with potential for growth.

Qualifications

• Minimum: eighteen (18) years old.
• Legally eligible to work without sponsorship.
• Valid, unrestricted Driver's License.
• Lift up to 50 lbs regularly and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal: must have a meets expectations rating (3) on most recent appraisal.
• Internal: completed HR Cloud eLearning courses.

Responsibilities

• Provide high levels of customer satisfaction through expert sales service.
• Assist customers in person and by phone, identifying needs and recommending products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately per policies.
• Pursue monthly, quarterly, and yearly sales goals.
• Maintain organized work order files and product formulas.
• Retrieve products from sales floor or warehouse as needed.
• Tint and mix products per customer specs.
• Stock shelves and set up displays; keep store clean.
• Assist with loading/unloading deliveries and making deliveries as needed.
• Maintain in-stock, presentable conditions in assigned areas.
• Remain knowledgeable on product options and features.

Skills

Customer service

Retail experience

Spanish language

Delivery experience

Paint product knowledge

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The individual selected for this role will be expected to work at Store #7641, located at: 2810 Sarah Lane, Waunakee, WI 53597

This is a Part-Time job

Starting Pay: $18.30/hr OR based on relevant experience

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish