Customer Service Specialist

City of Roseville, CA; Roseville (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

The City of Roseville invites applications for the part-time Customer Service Specialist position within the Parks, Recreation & Libraries Department. This temporary role involves assisting the public with park and facility rentals, answering calls, emails, and in-person requests, and performing data entry to support operations.

Minimum qualifications include at least one season of related experience and completion of the 12th grade or GED.

Qualifications

• One season of experience in recreation facilities or customer service.
• Excellent communication and organizational skills.
• Ability to multitask and work with the public.

Responsibilities

• Answer calls, emails, and in-person requests from the public.
• Assist with park and facility rentals and related administrative tasks.
• Enter data and maintain accurate records.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

Job description

YOUR FUTURE STARTS HERE!

Grow your career by joining the Parks, Recreation & Libraries team

in the role of Customer Service Specialist.

Come join the Parks, Recreation & Libraries Department in the role of Customer Service Specialist. This is a part-time, temporary position that will work a maximum of 1,000 or 1,500 hours in the fiscal year. This role is utilized at various City of Roseville Parks, Recreation & Libraries facilities, including the Mahany Fitness Center, the Maidu Community Center, the Mike Shellito Indoor Pool, and the Parks, Recreation & Libraries Administrative Office located at 316 Vernon Street. In this role, some of your duties may include, but are not limited to completing park & facility rentals, responding to calls, emails, and in-person requests from the public, data entry plus so much more. If this sounds like a role you will thrive in, enhancelives and the community by providing exceptional experiences!

The City of Roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community.

Experience and Training

One season of experience in a position assisting in recreation facilities, recreation programs, customer service or a related field is desirable.

AND

Training:

Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree.

ADDITIONAL INFORMATION

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website.

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at http://www.naces.org or www.aice-eval.org.
• A copy of the foreign credential evaluation verification can be attached to the employment application.
• If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.