Customer Service Specialist

SLB; Patterson (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

SLB in Patterson, LA is seeking a Customer Service Specialist responsible for processing customer orders, entering orders, and scheduling shipments to meet customer requirements in a timely way.

The role involves coordinating orders and shipments between Manufacturing and customers, interfacing with credit/collections, sales, shipping and purchasing, and tracking delivery dates with the ability to report delays and issues to customers and the sales team.

Qualifications

• High school diploma or GED is required.
• Strong communication skills are essential.
• Ability to work independently and under pressure in a fast-paced environment.
• Ability to collaborate with team to develop improved work processes.

Responsibilities

• Coordinate orders and shipments between Manufacturing and customers.
• Interface with credit/collections, sales, shipping, and purchasing to ensure timely service.
• Track delivery dates and report delays or issues to customers and sales staff.
• Apply manufacturing system principles to drive continuous improvement where applicable.

Skills

Communication

Independence

Under pressure

Process improvement

Education

High school diploma or GED

Job description

The Customer Service Specialist located in Patterson, La is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis.

• Coordinate orders and shipments between Manufacturing and customers.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

• High school diploma or GED
• Solid Communication skills
• Must be able to work independently
• Must be able to work under pressure in a fast-paced, high-pressure environment
• Must be able to work with the team in developing improved work processes for the department
• Candidates must be able to legally work and reside in the US, without sponsorship

ALL APPLICANTS FOR U.S. ROLES MUST CAREFULLY READ ALL THE SUPPLEMENTAL U.S. SPECIFIC INFORMATION LISTED BELOW.

SLB is committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, and inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) page for more information.

When certifying your application, you are also certifying on reading and understanding all of the below supplemental information. For purposes of the application and the below information, Company shall be defined to mean SLB. Please note that the below supplemental information and the employment application are NOT a contract.

1. 1. EQUAL EMPLOYMENT OPPORTUNITY & VETERANS

   Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: https://www.dol.gov/agencies/ofccp/posters. The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.

2. 2. REASONABLE ACCOMMODATIONS

   The Company will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete the application or to participate in the interview process, please contact [e-mail] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

3. 3. AUTHORIZATION FOR EMPLOYMENT

   Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered and accept employment must produce documents establishing their identity and authorization for employment in the United States. These documents must be produced no later than seventy-two (72) hours after employment commences. In addition, all applicants who are offered and accept employment will be required to verify their employment authorization under oath by signing a USCIS Form I-9. SLB is an E-Verify employer.

4. 4. APPLICATION CERTIFICATION

   • You understand that any omission and/or misrepresentation of any fact from or on the application or during any interview will result in immediate rejection of the application, or if hired, will be cause for immediate dismissal.
   • You certify that you have read and understand all the supplemental information listed on the job description page for the job that you are applying for.
   • You authorize the Company to contact the education institutions that you have attended and for the Company to make any further investigations deemed necessary in connection with your application for employment.
   • You authorize the Company to inquire about, investigate and obtain copies of any records which relate to you from your former employers and educational institutions.
   • You release the Company and all affiliated persons and entities, as well as any person or institution that provides the Company with any lawful information about you, from any and all liability whatsoever resulting from any such lawful inquiry, investigation, or communication.
   • You agree that if hired, you will review and become familiar with all the rules and regulations of the Company.
   • You understand and agree that nothing in the application or supplement shall constitute an offer, a contract, or a guarantee of employment for a specific period of time.
   • If hired, you understand that your employment may be terminated with or without cause and with or without notice at any time, at the will of the Company or yourself, for any or no reason.
   • If hired, you understand that no supervisor or manager has authority to make an agreement to the contrary changing employment at-will.
   • If hired, you understand that the Company and all plan administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance, or otherwise change all policies, procedures, benefits or other terms and conditions of employment.
   • You understand that any application that is filled out will be in effect for 90 days from the date you certified it and, if employment is not offered within the 90-day period, you understand that you must reapply to be considered for future employment.
   • You understand that your application for employment in no way obligates the Company to employ you.

5. 5. STATE INFORMATION

   Please read below any applicable State Information. By certifying the application, you are also certifying that you have read and understood any applicable State Information that is listed below.

   • ARIZONA APPLICANTS ONLY: To the extent required by applicable law, the Company maintains a smoke-free workplace.
   • CALIFORNIA APPLICANTS ONLY: I understand the Company may obtain, without using the services of a third party investigative consumer reporting agency, public records pertaining to my character, general reputation, personal characteristics, or mode of living during its evaluation of my application for employment and, if employed, during my employment. By checking the following box, I waive my right to receive copies of public records obtained by the Company.
   • MASSACHUSETTS APPLICANTS ONLY: Note that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
   • MARYLAND APPLICANTS ONLY: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
   • NEBRASKA APPLICANTS ONLY: By certifying the application you, hereby give consent to any and all prior employers of yours to provide information with regard to your employment with prior employers to SLB.