Customer Service Specialist

The Sherwin-Williams Company; Noblesville (IN); On-site; USD 34,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist for Store #1392 in Noblesville, IN. You will assist customers in person, answer questions about paint and related products, and recommend the right solutions while upholding store visuals and sales targets.

Applicants should have a High School diploma or GED, be 18+, have work authorization, a valid driver's license, and the ability to lift up to 50 lbs (70 lbs occasionally).

Qualifications

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Assist customers and determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions.
• Maintain high store visual standards and contribute to achieving sales goals.
• Provide prompt resolution of customer concerns and ensure client satisfaction.

Skills

Customer service

Retail sales

Bilingual

Education

High School diploma or GED

Tools

Tinting equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #1392, located at: 14155 Mundy Dr., Noblesville, IN 46060.

This is a full-time position and the starting pay rate is $17.05/hr.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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