Customer Service Specialist

Orkin, LLC in; Maryland; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Paid vacation

Holidays

Sick leave

Industry training program

Job summary

Orkin, LLC is hiring a Customer Service Specialist (Administrative) to support clients with a service mindset. The role is onsite, involving calls, scheduling, and database updates in a fast-paced environment. No prior pest control experience required as training is provided.

You will work with a team, maintain accuracy, and contribute to a best-in-class customer experience while enjoying competitive pay and comprehensive benefits.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer needs through listening and probing questions.
• Maintain accurate customer information and call outcomes in the database.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Interpersonal skills

Communication

Microsoft Office

Attention to detail

Time management

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Specialist (Administrative)

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-note service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job-you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin's award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

You will…

• This role is based onsite and requires working from our office location during regular business hours.
• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules - don't worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer's privacy and other proprietary information

What type of benefits will you receive?

• Pay of USD $18.00 to $22.00 hourly
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Industry leading, quality, comprehensive training program

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• The Pest Management Industry is growing – and is a recession resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

https://www.youtube.com/watch?app=desktop&v=c8sA3tJt-MU&feature=youtu.be

Qualifications

What do you need to be successful?

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Salary Minimum: 20Salary Maximum: 22