Customer Service Specialist

Sherwin-Williams; Marlborough (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

Flexible Spending Accounts (FSAs)

Paid time off

Parental leave

Retirement plan

Job summary

Sherwin‑Williams is seeking a Customer Service Specialist for Store #5312 in Marlborough, MA. You will help customers, determine needs, and recommend Sherwin‑Williams products while maintaining store standards.

Responsibilities include processing sales, stocking, tinting, and assisting with deliveries. The role requires standing, lifting up to 70 lbs, and flexibility for evenings/weekends. Multilingual ability (Spanish/Portuguese) is a plus and health benefits are offered.

Qualifications

• Must be 18+ years old.
• Legally authorized to work without sponsorship now or in the future.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal to Sherwin‑Williams, must have at least a 3 rating on most recent appraisal.
• Must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Provide excellent sales service to achieve high customer satisfaction.
• Assist customers in person and over the phone by determining needs and offering appropriate products.
• Build trusted relationships with wholesale and retail customers.
• Process sales transactions accurately per policies and procedures.
• Work to meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and formulas.
• Pull products from floor/warehouse and prepare orders.
• Tint and mix products per customer specs.
• Stock shelves and set up displays.
• Assist with deliveries and load/unload trucks.
• Ensure in-stock and presentable condition in assigned areas.
• Stay knowledgeable about products and options.

Skills

Customer service

Retail sales

Spanish

Portuguese

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Job Description

The individual selected for this role will be expected to work at Store #5312, located at: 222 F-G East Main Street, Marlborough, MA 01752.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish
• Ability to read, write, comprehend, and communicate in Portuguese

About Us

At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin‑Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your

Possible

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.