Customer Service Specialist

Ferrellgas; Manheim (PA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Disability Insurance

401(k) with company match

Tuition reimbursement

Paid Time Off

Employee discounts

ESOP

Job summary

Ferrellgas is hiring a Full-Time Customer Service Specialist in the United States. You will handle inbound and outbound communications, support customers, and collaborate with internal teams to deliver a high-quality experience while aiding business growth.

You’ll engage with customers, maintain accurate accounts, schedule deliveries, and assist with new customer setups, aiming to meet company performance standards daily.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational and data entry abilities.
• Excellent written and verbal communication with team collaboration.
• Proficient in Microsoft Office (Excel, Word, Access).
• United States citizen or eligible to work in the U.S. without sponsorship.

Responsibilities

• Answer phones, chat, social media, or email in a polite, professional manner.
• Engage with customers daily to sustain and improve relationships.
• Ask probing questions to identify issues or concerns.
• Maintain and update customer accounts accurately.
• Use problem solving to resolve requests and minimize follow ups.
• Schedule delivery orders and negotiate as needed for new/returning customers.
• Address general service inputs, emergency scripts, and price inquiries.
• Assist with de-escalation per policy and handle basic collections over the phone.
• Support setup of new customer accounts and meet performance standards.

Skills

Customer service

Negotiation

Organizational skills

Communication

Education

High School Diploma

Tools

Microsoft Office

Excel

Word

Access

Job description

Overview

Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. We’re currently hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. You’ll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won’t go unnoticed - here, your impact matters.

Why You’ll Love Working Here

At Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth:

• Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
• Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
• Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
• Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
• Employee Perks: Referral program, employee discount programs, and propane savings

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Qualifications

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?

At Ferrellgas we’re honored to be part of tight-knit communities across America and thousands of customers’ lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials