Customer Service Specialist

The Sherwin-Williams Company; Kokomo (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company in Kokomo, IN is hiring a full-time Customer Service Specialist for Store #1894. The role supports wholesale and retail customers, answers questions about products, resolves concerns, and helps achieve sales goals.

Starting pay is $16/hr and duties include tinting, stocking, and deliveries as needed. Qualifications include at least 18 years old, legal work authorization, a valid driver’s license, ability to lift up to 70 lbs, and the willingness to work

Qualifications

• Minimum requirements include age, work authorization, a valid driver’s license, and ability to lift up to 70 lbs.
• Willingness to work evenings and weekends and support deliveries when needed.
• Preferred: high school diploma, retail or customer service experience, and paint knowledge.

Responsibilities

• Provide high levels of customer service and sales assistance.
• Assist customers in person and by phone, determining needs and presenting products.
• Stock shelves and set up displays; maintain product knowledge.
• Process sales transactions accurately and in line with policies.
• Pull products from floor/warehouse; tint and mix per customer specs.
• Load/unload delivery trucks and assist with deliveries when required.
• Maintain in-stock, presentable areas and comply with inventory procedures.
• Suggest improvements to sales and customer experience.

Skills

Customer service

Sales

Cash handling

Spanish language

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #1894,

located at: 409 S Washington St. Kokomo, IN 46901.

This is a full time position and the starting pay rate is $16/hr.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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