Customer Service Specialist

Rollins, Inc.; Harrisonburg (VA); On-site; USD 51,577,000 - 68,770,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Employee discounts

Training program

Job summary

Orkin is seeking a Customer Service Specialist to join our onsite team in Harrisonburg, VA. You’ll answer calls, schedule and confirm service appointments, use our Windows-based system, and help technicians minimize drive time while delivering exceptional service.

Training is provided and no prior industry experience is required. You’ll join a company with 120+ years of pest management leadership, a comprehensive benefits package, and growth opportunities within a stable, recession-resistant

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and written communication skills.
• Basic computer proficiency with Windows-based systems and MS Office.
• Ability to prioritize tasks and manage time efficiently.
• Prior customer service or sales experience preferred.

Responsibilities

• This role is based onsite and requires working from the office during regular business hours.
• Answer incoming calls and schedule, confirm and follow up on service appointments.
• Navigate Windows and Web-based systems to track routes and schedule technicians efficiently.
• Apply training to minimize drive time and suggest better routes as needed.
• Use listening and questions to identify customer needs and concerns.
• Maintain accurate customer information and call details in the database.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance programs and protect customer privacy.

Skills

Customer Service

Sales

Communication

Microsoft Office

Time management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Overview

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

We Need Your Next-Level Service Mindset at the Best in Pests

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Responsibilities

• This role is based onsite and requires working from our office location during regular business hours.
• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules - don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

What type of benefits will you receive?

• Pay of USD $18.00 to $24.00 hourly
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• The Pest Management Industry is growing – and is a recession resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

What will my work environment be like?

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer