Customer Service Specialist

RiseMe; Freeport (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

UNION Savings Bank is seeking a friendly and reliable Customer Service Specialist to join our team in Illinois. This role focuses on delivering excellent service at the first point of contact, handling banking transactions, answering calls, and assisting customers with a positive and professional demeanor.

You will work in a busy office environment with regular hours, including occasional Saturdays, and you may travel for training or to assist other locations.

Qualifications

• High school diploma or equivalent.
• Willing to train the right candidate.

Responsibilities

• Communicate with customers and teammates professionally and empathetically.
• Assist customers with a variety of banking transactions in the lobby and through the drive-thru.
• Protect customers and the bank by following security measures and educating customers on safe banking practices.
• Balance and maintain a cash drawer and correct discrepancies as needed.
• Participate in training and development to grow in the role.

Education

High school diploma or equivalent

Job description

Customer Service Specialist

Full Job Description:

Looking for a new opportunity? Join a company where we are one team. We value honesty and clarity. We embrace understanding and resourcefulness. We believe in the strength of collaboration. We are UNION Savings BANK.

We are looking for a self-starter who enjoys meeting and helping others to fill the role of Customer Service Specialist. What is a Customer Service Specialist (CSS)? A CSS is the first point of contact for customers as they enter the bank, and a customer facing contact, you are the face of the bank. A Customer Service Specialist assists customers with banking transactions, answering incoming calls and providing quality customer service to internal and external customers. Must be results oriented and willing to learn. Join a team that cares about you! The UNION Savings BANK work family builds meaningful and positive relationships every day with each other, our customers, and our community. We are looking for someone who is enthusiastic, outgoing and customer service oriented to join a team where we listen to your ideas and are invested in your personal growth and development.

Customer Service Specialist Responsibilities Include:

• Being able to communicate with professionalism and empathy while supporting customers and teammates.
• Assisting customers with a variety of banking transactions and other banking needs in the lobby and through the drive thru.
• Protecting customers and the bank by following security measures, recognizing potential fraud activities and educating customers on safe banking practices.
• Maintaining and balancing a cash drawer, including locating and correcting offages, when needed.
• Completing training and learning how to improve in your role and prepare for future growth.
• Working with a talented and diverse team of coworkers across departments and locations.
• Owning the customer experience with a focus on positive outcomes.
• Performing operational activities such as helping customers and processing transactions.
• Maintaining your composure when assisting upset customers by using problem solving skills.
• Answering and providing customer assistance via the phone.
• Possessing common sense, people skills.
• Willing to pitch in and work for the good of the team.

Education and Experience:

• High school diploma or equivalent.
• Willing to train the right candidate.

Work Environment for this role:

• Full-time, consistent hours and scheduling.
• Schedule flexibility available.
• Includes Saturday morning hours.
• Prolonged sitting or standing.
• Occasional traveling for training or to assist in other locations.
• Office environment with frequent use of telephone, computer, copier and other office equipment.

We are a local community bank in Northern Illinois with offices in Belvidere, Mount Morris and Freeport.

EOE/M/F/Disabled/Vet