Customer Service Specialist

Sherwin-Williams; Fairhope (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams in Fairhope, AL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, recommend solutions, and ensure high customer satisfaction while meeting store sales goals.

Responsibilities include in-person and phone assistance, processing transactions, stocking displays, assisting with deliveries, and maintaining product knowledge to guide customers toward the right paints and finishes.

Qualifications

• Minimum age 18 and legal work status
• Valid unrestricted driver’s license; ability to lift up to 50 lbs frequently and 70 lbs occasionally
• Preferred paint sales experience and ability to read/write multiple languages including Spanish

Responsibilities

• Provide excellent sales service and determine customer needs
• Assist customers in person and by phone with appropriate products and services
• Process sales transactions accurately and in line with policies
• Stock shelves and set up displays
• Assist in deliveries and loading/unloading as needed
• Maintain product knowledge to advise on paint options

Skills

Customer service

Retail sales

Delivery experience

Bilingual (Spanish)

Education

High School diploma or GED

Job description

Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at stores within a 14 mile radius of Store #2610, located at: 367 South Greeno Rd Fairhope AL 36532.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

#SHWSales

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

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