Customer Service Specialist

The Sherwin-Williams Company; Cranberry Township (Butler County); On-site; USD 19,286 - 24,796; Full time

Job summary

The Sherwin-Williams Company is hiring a Customer Service Specialist for Store #725301 in Cranberry Township, PA, to assist wholesale and retail customers, determine their needs, explain products, and recommend effective solutions. You will strive for maximum client satisfaction and meet store sales goals while staying current on product features.

Key duties include handling transactions, stocking and merchandising, tinting and mixing products, supporting deliveries, and maintaining inventory

Qualifications

• Must be 18 years or older and legally authorized to work in the United States.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Process sales transactions accurately and consistently with store policies.
• Build productive relationships with wholesale and retail customers.
• Tint and mix products to customer specifications.
• Stock shelves, set up displays, and maintain in-stock condition.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain knowledge of products offered and discuss available options.

Skills

Customer service

Sales

Spanish language

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #725301, located at: 21266 Rte. 19 Suite 200, Cranberry Township, PA 16066

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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