Customer Service Specialist

Nebius Group; City of Amsterdam (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI

International environment

Job summary

Nebius is seeking a detail-oriented specialist to handle a distinct category of customer requests requiring process precision, regulatory awareness, and strong written communication. You will manage GDPR data subject requests, billing inquiries, and financial workflows with ownership and autonomy.

In a SaaS cloud environment, you will work with Jira queues, maintain dashboards, and escalate complex issues. The role emphasizes accuracy, compliance with internal processes, and proactive

Qualifications

• Experience in customer support or operations in a SaaS/cloud environment.
• Proficiency with Jira including filters and dashboards.
• Strong attention to detail and comfort with defined processes.
• Ability to work independently with minimal supervision.
• Proactive mindset and willingness to suggest improvements.
• Excellent written English.

Responsibilities

• Process GDPR and data subject requests (DSR) and related documentation.
• Handle billing and financial inquiries, invoice retrieval, payment issues, disputes and reconciliation.
• Manage financial operations workflows: approvals, anomalies, and records in systems.
• Provide basic technical support for account access and onboarding tasks; escalate complex issues.
• Maintain Jira queues with correct categorisation, priority, and SLA tracking.
• Build and maintain Jira filters and dashboards for visibility and reporting.
• Identify recurring request patterns and flag for automation or self-service.

Skills

Customer support

Attention to detail

Independent work

Strong written English

Proactive mindset

Tools

Jira

Job description

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

About the role

We are looking for a detail-oriented specialist to handle a distinct category of customer requests that require process precision, regulatory awareness, and strong written communication — rather than deep technical expertise. This includes GDPR and data protection requests, billing and financial inquiries, and financial operations workflows.
The role operates with high ownership and autonomy: you manage your queue end-to-end, own the accuracy of every response, and ensure compliance with internal processes and regulatory requirements.

Responsibilities

• Process GDPR and data subject requests (DSR): account deletion, data export, opt-out, identity verification, and associated documentation.
• Handle billing and financial inquiries: invoice retrieval, payment method issues, billing disputes, and charge reconciliation.
• Manage financial operations workflows: process approvals, elevate anomalies, and maintain accurate records in internal systems.
• Provide basic technical support for account access, console navigation, and common onboarding tasks — escalating deeper issues to support engineers.
• Maintain Jira queues with accurate categorisation, priority, and SLA tracking.
• Build and maintain Jira filters and dashboards for queue visibility and reporting.
• Identify recurring request patterns and flag candidates for automation or self-service.

Requirements

• Experience in customer support, L1 support, or operations — preferably in a SaaS or cloud environment.
• Proficiency with Jira, including filter and dashboard creation.
• Strong attention to detail and comfort working within defined processes.
• Ability to work independently with minimal supervision.
• Proactive mindset: flags gaps, proposes improvements, doesn't wait to be told.
• Strong written English.

Nice to have

• Experience handling GDPR or data subject requests.
• Background in financial operations or billing in a SaaS company.
• Familiarity with CLI tools or basic command-line navigation.
• Experience working alongside engineering or automation teams.

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What's it like to work at Nebius:

Fast moving- Bold thinking- Constant growth- Meaningful impact- Trust and real ownership- Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.