Customer Service Specialist

Applied Control; Centennial (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA options

Life insurance

Short-term disability

Long-term disability

401k with employer match

Paid holidays

Paid time off

Job summary

Applied Control is seeking a Customer Service Specialist to manage the ordering process, collaborate with Sales, Accounting, Operations, and Suppliers, and provide timely status updates to customers.

The role emphasizes order entry, purchasing, expediting, and delivering exceptional customer experiences in a collaborative team environment. It includes base hourly wages with potential profit sharing after six months.

Qualifications

• 1-2 years of experience with order entry, purchasing, and expediting preferred.
• Experience with an ERP system preferred.
• Aptitude to consistently execute standard operating procedures, delivering quality results.
• Thrives on providing and enhancing exceptional customer experiences.
• Eager to ask questions and understand the big picture strategies.
• Ability to communicate and collaborate with teammates across various departments to meet customer needs or resolve issues.
• Capable of managing multiple tasks and deadlines simultaneously.
• Beginning to intermediate skill level in Microsoft Outlook & other Office Suite tools.

Responsibilities

• Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation.
• Support the Sales team in meeting customer needs and providing exceptional customer experiences.
• Coordinate with the Sales team to deliver timely responses to customer requests including resolving order issues, providing status updates, and expediting as needed.
• Collaborate with Order Administrator team to provide back-up support & assistance with workload and problem solving.
• Collaborate with the Accounting team to resolve pricing and invoicing issues.
• Communicate with the Operations team to ensure orders are completed and shipped out on-time and correctly.
• Other duties as assigned in support of delivering exceptional customer experiences.

Skills

Order entry

ERP system

Customer service

Collaboration

Multitasking

Communication

Office suite

Tools

ERP software

Job description

Take control of your career at Applied Control!

Customer Service Specialist

A Customer Service Specialist is responsible for all aspects of the ordering process including, but not limited to: order entry, purchasing, expediting, and providing order status to customers. These individuals also work closely with Sales, Accounting, Operations, Suppliers, and most other groups within the company by providing timely updates and responses to various requests.

Customer Service Specialist Responsibilities:

• Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation
• Support the Sales team in meeting customer needs and providing exceptional customer experiences
• Coordinate with the Sales team to deliver timely responses to customer requests including resolving order issues, providing status updates, and expediting as needed
• Collaborate with Order Administrator team to provide back-up support & assistance with workload and problem solving
• Collaborate with the Accounting team to resolve pricing and invoicing issues
• Communicate with the Operations team to ensure orders are completed and shipped out on-time and correctly
• Other duties as assigned in support of delivering exceptional customer experiences

Customer Service Specialist Skills/Qualifications:

• 1-2 years of experience with order entry, purchasing, and expediting preferred
• Experience with an ERP (complex order entry and financials software) system preferred
• Aptitude to consistently execute standard operating procedures, delivering quality results
• Thrives on providing and enhancing exceptional customer experiences
• Eager to ask questions and understand the big picture strategies
• Ability to communicate and collaborate with teammates across various departments to meet customer needs or resolve issues
• Capable of managing multiple tasks and deadlines simultaneously
• Beginning to intermediate skill level in Microsoft Outlook & other Office Suite tools

Customer Service Specialist Working Conditions:

Includes working primarily in an office setting, with occasional visits to the shop. This position may require evening, and weekend hours on an infrequent basis.

Customer Service Specialist Compensation:

Base Wage Range: Hourly Rate: $20-24/hour, dependent on relevant job-related and industry experience. Candidates with 5-10 years of direct experience may be paid higher in the range. This is a non-exempt role, eligible for overtime pay.

Other Variable Compensation: Eligible for annual profit share award after six months with the company.

About Us

At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401k with employer match, 10 paid holidays, and paid time off starting at 16 days per year.

Qualifications

Behaviors

Preferred

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well