Customer Service Specialist

Sherwin-Williams; Butler (Butler County); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin‑Williams is seeking a Customer Service Specialist to help retail and wholesale customers find the right products, answer questions, and support sales goals in our Butler location within 20 miles of store #701165. You will guide customers, stock displays, tint and mix products, and ensure accurate transactions.

The role requires a valid driver’s license, physical ability to lift up to 70 lbs, and flexibility to work evenings and weekends.

Qualifications

• Minimum: 18 years old; legally authorized to work without sponsorship; valid unrestricted driver's license.
• Ability to retrieve items from shelves and lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willingness to work evenings and weekends.

Responsibilities

• Provide excellent sales service to customers to drive satisfaction.
• Assist customers in person and by phone by assessing needs and recommending products.
• Build trust with wholesale and retail customers.
• Process sales transactions in line with policies.

Skills

Customer service

Sales

Communication

Spanish

Education

High school diploma or GED

Tools

Tinting equipment

Job description

Job Description

This Customer Service Specialist position is essential to the success of our retail stores. You will work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, recommend solutions, resolve concerns, maintain product standards, and achieve sales goals.

The role requires working within a 20-mile radius of store #701165, located at 170 Alameda Pl, Butler, PA 16001.

The Company requires a review of criminal history to protect the safety of customers, staff, and the public, including access to cash, personal information, and store merchandise.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Minimum Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Experience selling paint and paint‑related products.
• Experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language, including Spanish.

Equal Employment Opportunity Statement

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.