Customer Service Specialist

Ascensus; Arizona; Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Ascensus seeks a Compliance Servicing Specialist to provide front-line call center and operational support to financial institutions and Ascensus staff. You will resolve IRA, HSA, ESA compliance issues and learn IRS rules and Ascensus processes, with extensive training provided up front.

The role emphasizes protecting confidential data, listening to client needs, and cross-selling suitable Ascensus products as part of daily duties.

Formación

• Bachelor’s degree in Business, Finance or related field.
• Prior call center experience preferred.
• Proficient in Word, Excel and Outlook.
• Experience in financial services and familiarity with credit unions/banks is a plus.
• Strong written and verbal communication and customer service skills.
• Demonstrated listening and problem-solving abilities.

Responsabilidades

• Answer inbound calls to provide compliance and operational support on IRA, ESA, HSA and other accounts.
• Handle confidential data handling and secure processing in line with policy.
• Promote Ascensus products where appropriate during interactions.

Conocimientos

Call center experience

Strong communication

Listening and problem solving

Customer service skills

Educación

Bachelor’s Degree in Business or Finance

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

Section 1: Position Summary

The Compliance Servicing Specialist position is primarily responsible for providing front-line call center and operational process support to financial institutions such as credit unions, banks, and Ascensus staff. The nature of the support provided is typically on Individual Retirement Account (IRA), Coverdell Educational Savings Account (ESA) and Health Savings Account (HSA) compliance issues, regulations and operating procedures. This position requires that the specialist becomes proficient in their knowledge of complex compliance issues and the use of several operating systems. This position requires an in-depth knowledge of IRS rules and regulations and Ascensus operational processes. The specialist is also responsible to promote the expansion of Ascensus products in the marketplace where appropriate. Extensive training is provided up front and is intended to assist in the process of learning the role and strengthening the knowledge base of the candidate.

Section 2: Job Functions, Essential Duties and Responsibilities

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Answer inbound phone calls from our clients to provide compliance and operational assistance related to IRA, HSA, ESA and other account types as necessary.
• Process death claims and miscellaneous forms related to the death claim process for our client’s deceased IRA, HSA or ESA account owners.
• Take advantage of opportunities to identify and cross-sell other Ascensus products – Maintain basic knowledge of all products and services offered throughout Ascensus, and any new products introduced within the market place that would benefit our clients.

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• Bachelor’s Degree in Business, Finance or a trade-off in related work experience

• Previous experience in a call center environment preferred.

• Proficient use of Microsoft Word, Excel and Outlook.

• Previous knowledge of financial services industry specifically related to financial organizations such as Credit Unions and Banks

• Strong written and oral communication skills

• Demonstrated customer service skills

• Proven ability to use effective listening and problem solving skills

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.