Customer Service - Self Storage Manager

Public Storage; Somerville (MA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Flexible schedules

Full-time schedules

Weekly pay

Mileage reimbursement

Benefits after 20+ hours

Bonuses

Job summary

Public Storage in Somerville, MA is seeking a Property Manager to work across multiple locations, combining inside customer service with on-site operations. You will assess storage needs, upsell moving supplies, and ensure spaces are ready to rent.

Daily tasks include cash handling, deposits, and coordinating payments while maintaining property grounds. A valid driver's license and own vehicle are required. Eligible employees may receive benefits after 20 hours.

Qualifications

• Experience in customer service-centered sales environments.
• Must have valid driver’s license and own vehicle to travel between locations.
• Ability to manage daily cash handling and deposits.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist customers to assess storage needs and upsell packing supplies.
• Conduct daily inspections of units to ensure readiness.
• Audit cash drawers and make deposits.
• Help customers with payments, reminders, and collections where needed.
• Operate across multiple locations independently.

Skills

Customer service

Sales

Retail experience

Job description

Public Storageis the self-storage industry leader and we areHiring Now!

Earn $17.50 Per Hour

Total Rewards package available to our team:

• We workFlexibleandFull-Time Schedulesbetween the hours of 9:30am and 6pm (weekends ‘til 5pm)
• Competitive wages paid weekly
• Employees become eligible for Full-timeBenefitsby working an average of 20+ hours - Benefits include:
  • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
  • Company paid life, accidental death insurance, and
• Mileage reimbursementis provided when traveling between properties or other work-related tasks
• Our Property Managers have the opportunity to earn performance-basedbonuses!

Job Description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

  Physical Requirements:

  • Ability to transport lift/move items weighing up to 35 pounds
  • Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
  • Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

  Qualifications

  Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

  Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

  Additional Information

  More about Us!
  Public Storagewas recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as havingBest Career Growth, ranked us in theTop 5% for Work Culture,and in theTop 10% for Diversity and Inclusion.