Customer Service - Self Storage Manager

Public Storage; Novi (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Mileage reimbursement

Bonuses

Benefits

Job summary

Public Storage in Novi, MI seeks Property Managers to work across multiple locations, both indoors and outdoors, with an emphasis on customer service and sales. Earn $16.00 per hour and enjoy full-time benefits after meeting 20+ hours per week, including medical, dental, vision, 401k, PTO and more.

Key duties include assessing storage needs, selling supplies, performing daily unit inspections, cash handling, and helping customers stay current on payments.

Qualifications

• Experience in customer-facing sales environments such as retail or food service.
• Strong communication and problem-solving abilities.
• Ability to work independently across multiple locations.

Responsibilities

• Assess customer storage needs and suggest packing/moving supplies.
• Manage daily inspections of storage units to ensure availability.
• Audit cash drawers and perform bank deposits as part of daily operations.
• Assist customers with payments, reminders, and collections when needed.
• Operate across multiple locations with flexible full-time schedules.

Skills

Customer service

Sales experience

Retail/food service background

Communication skills

Job description

Public Storage is the self-storage industry leader and we are Hiring Now!

Earn $16.00 Per Hour

Total Rewards package available to our team:

• We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
• Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
  • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
  • Company paid life, accidental death insurance, and exclusive vendor discounts
• Mileage reimbursement is provided when traveling between properties or other work-related tasks
• Our Property Managers have the opportunity to earn performance-based bonuses!

Job Description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Qualifications

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

Additional Information

More about Us! Public Storagewas recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as havingBest Career Growth, ranked us in theTop 5% for Work Culture,and in theTop 10% for Diversity and Inclusion.