Customer Service - Self Storage Manager

Publicstorage; Maryland; On-site; USD 42,000 - 54,000; Full time

Job summary

Public Storage is seeking a Property Manager to work across multiple locations, combining customer service with sales to meet storage needs. You will inspect units daily, assist customers with configurations, and contribute to collections and payments handling.

The role requires a valid driver’s license and willingness to travel between sites, with mileage reimbursement available. Public Storage emphasizes excellence in service and operational standards.

Qualifications

• Customer service experience in retail, restaurant, or service-based environments.
• Ability to work independently across multiple locations.
• Strong communication and problem-solving skills.

Responsibilities

• Assess customer storage needs and make product recommendations.
• Sell packing and moving supplies to customers.
• Perform daily storage unit inspections to verify inventory and readiness of spaces.
• Audit cash drawers and handle banking deposits.

Skills

Customer service

Sales

Job description

Our Property Managers get to work independently at multiple locations; spending time both inside and outside

We assess customer storage needs and make suggestions, including selling packing and moving supplies

Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent

Auditing cash drawers and making bank deposits are part of the daily business

We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience :

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation :

Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

More about Us!

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.