Customer Service, Sales Floor Support & Stock - Mansfield Crossing Rack

Nordstrom; Mansfield (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Health benefits

401k

Paid Time Off

Job summary

Nordstrom Rack is hiring a team member to deliver a fast, friendly shopping experience in a dynamic setting. You will help customers, process transactions on multiple platforms, and assist with stocking, merchandising, and fitting rooms.

This role emphasizes service, teamwork, and operational standards in a fast-paced retail environment. We offer opportunities to grow, a flexible schedule, and benefits consistent with store roles.

Qualifications

• Strong communication and customer service skills.
• Ability to work a flexible schedule.
• Physical ability to lift up to 25 pounds.
• Experience operating a point-of-sale system.

Responsibilities

• Keep the salesfloor runway ready through re-merchandising and straightening.
• Assist customers with transactions across platforms using the POS system.
• Support fitting rooms by greeting customers and sorting/returning clothing.
• Maintain a clean, clutter-free store and organize stockrooms.
• Ensure merchandise is checked in and accurately ticketed.
• Demonstrate store technologies and systems used on the floor.
• Adhere to operational, merchandise and asset protection standards.
• Promote Nordstrom Rewards program.

Skills

Communication

Interpersonal skills

Accountability

Organizational skills

Attention to detail

Multitasking

Flexibility

Job description

Job Description

Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You'll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

A day in the life...

• Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day
• Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
• Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor
• Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all technologies used in the store environment
• Adhere to all operational, merchandise and asset protection standards
• Promote initiatives like our Nordstrom Rewards program

You own this if you have...

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
• The ability to work a flexible schedule based on business needs
• Physical Requirements:
  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Promote initiatives like our Nordstrom Rewards program

Pay Range Details

Pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$18.15 - $18.85 Hourly

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• This position may be eligible for performance-based incentives/bonuses.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Applications are accepted on an ongoing basis.

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