Customer Service/Sales

The Home Depot; Reading (Berks County); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot in Reading, United States, seeks Customer Service/Sales associates to provide fast, friendly service by actively seeking out customers to assess their needs and offer assistance for project solutions.

These associates learn product details using our tools to inform customers and help close sales, while maintaining in-stock conditions, keeping areas clean, and upholding safety standards across departments.

Qualifications

• Experience delivering friendly customer service and gathering customer needs.
• Willingness to learn product information to assist customers with projects.
• Ability to greet, qualify, recommend and close sales in a department.

Responsibilities

• Provide fast, friendly service by actively identifying customer needs and offering assistance.
• Learn products using company tools and inform customers to help sell projects.
• Greet, qualify, recommend and close every customer in the department.
• Maintain in-stock conditions; keep area clean, shop-able, and safe.
• Follow all safety policies, complete required training, and report hazards to the manager.
• Collaborate with Department Supervisor and other associates to support store operations.

Skills

Customer service

Job description

85488BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.