Customer Service - Return Agent - $16.50

Fox Rent A Car Inc.; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

Employee Discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car Inc. is seeking Ready Line and Return Agents to greet customers, inspect vehicles, and finalize rental transactions. You will ensure vehicles are clean, serviced as needed, and ready for pickup, while helping customers with luggage and vehicle location.

Candidates should demonstrate strong customer service, patience, and clear communication to ensure a positive rental experience. Medical, vision, dental, 401k, and employee perks are offered.

Qualifications

• Top-notch people skills.
• Ability to troubleshoot with a smile.
• Patience and understanding throughout the rental experience.

Responsibilities

• Provide a warm, friendly welcome to returning customers with a positive demeanor.
• Inspect returning vehicles for damage, mileage, and fuel levels; secure keys and remove belongings.
• Complete and submit paperwork to notify management of mechanical issues.
• Review final rental contracts and explain charges to customers.
• Maintain a clean, organized ready line area and ensure vehicles are cleaned and ready for pickup.
• Inspect vehicles for quality and pull for servicing when needed.
• Assist customers in locating their rental cars and help with luggage.
• Move and park vehicles to support efficient flow within the facility.

Skills

Customer service

Patience

Troubleshooting

Communication

Education

High School Diploma

Driver's License

Job description

Job Description

Every vehicle is ready. Every customer is welcome. Every time. At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.

Return Agent Responsibilities

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor
• Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels
• Secure the vehicle keys and ensure all personal belongings and luggage are safely removed
• Complete and submit the required paperwork to notify management of any mechanical damage or issues
• Review the final rental contract with the customer, clearly explaining all charges
• Perform other duties as assigned to support business needs and objectives

Ready Line Agent Responsibilities

• Maintain a clean, organized, and presentable ready line area
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up
• Inspect vehicles for quality standards and promptly pull any that need servicing
• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests
• Confirm that an adequately completed checkout slip accompanies each vehicle
• Assist customers in locating their rental cars and help with luggage when necessary
• Support the efficient flow of vehicles by moving and parking cars within the facility as needed
• Perform other duties as assigned to support business needs and objectives

Education & Experience

• Valid Driver's License
• High School Diploma or equivalent

We’re Looking For

Top-notch people skills Ability to troubleshoot with a smile Patience and understanding throughout the rental experience

We Offer

• Medical
• Vision
• Dental
• 401k
• Employee Discounts
• Referral bonus
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

Company Culture & Diversity

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

About Europcar Mobility Group

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !