Customer Service & Retail Sales Floor Support - University Station Rack

Nordstrom; Westwood (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Medical/Vision/Dental

Retirement

Job summary

Nordstrom Rack is seeking team members in Sales, Cashier, Stock and Fulfillment to deliver a fast, fun customer experience. Roles involve greeting customers, processing transactions, assisting with fitting rooms and keeping inventory organized across the floor and backroom.

Positions require strong communication, initiative and the ability to lift up to 25 pounds regularly; a flexible schedule based on store needs is expected.

Qualifications

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and ownership.
• Organizational skills, attention to detail in a fast-paced setting.
• Ability to lift up to 25 lbs (up to 50 lbs) for stock/fulfillment.
• Flexible schedule based on business needs.

Responsibilities

• Greet customers and guide to fitting rooms, return clothing to floor.
• Promote Nordstrom Rewards and motivate peers.
• Keep stockrooms organized and manage inventory with ticketing.
• Keep sales floor runway ready through re-merchandising.
• Assist customers with transactions.
• Demonstrate store technologies.
• Provide timely resolutions to customer issues.
• Receive, unload freight, unpack and deliver merchandise.
• Process and ship customer orders.
• Use inventory systems to scan and research shipments.
• Maintain clean selling floors and stockrooms.
• Support store operations (events, backroom, markdowns, fixtures).

Skills

Communication

Accountability

Organizational skills

Physical stamina

Flexibility

Job description

Job Description

The ideal Nordstrom Rack team member enjoys working in a fast-paced, high-energy environment. You’ll make the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for.

We have multiple roles available in Sales, Cashier, Stock and/or Fulfillment departments.

A Day In The Life For Sales And Cashier

• Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
• Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
• Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day
• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide resolutions in a timely and effective manner

A day in a Life for Stock Support and Fulfillment:

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer’s orders following quality, packing and shipping standards
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

You own this if you have…

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (STOCK SUPPORT OR FULFILLMENT ROLE)
• The ability to work a flexible schedule based on business needs

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$18.15 - $18.85 Hourly

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Applications are accepted on an ongoing basis.

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