Customer Service & Retail Front Desk Associate - Shop#353 - 825 Main St

Driven Brands, Inc.; Waltham (MA); On-site; USD 21,628 - 37,057; Full time

Benefits offered by this job

Health, Vision, & Dental Insurance

401(k) company match

Paid Time Off

Flexible hours

Same Day Pay through myFlexPay

Job summary

Driven Brands, Inc. is seeking a friendly and motivated Customer Service & Retail Front Desk Associate at our Waltham location. This role includes working with walk-in customers, managing billing inquiries, and creating estimates for auto glass services.

Both experienced and entry-level candidates are encouraged to apply, as we provide comprehensive paid training. Employees enjoy competitive pay, health benefits, and flexible working schedules.

Qualifications

• Must have a positive attitude and customer service mindset.
• Must have basic computer skills.
• Must have strong communication skills.
• Bilingual (Spanish) proficiency is a plus.
• Prior phone or call center experience is a plus.

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers.
• Create estimates, price quotes, and invoices for auto work.
• Answer phones and return customer calls.
• Provide excellent customer service.
• Assist Manager with daily parts returns.

Skills

Customer service mindset

Basic computer skills

Strong communication skills

Bilingual (Spanish) proficiency

Prior phone or call center experience

Job description

## Customer Service & Retail Front Desk Associate - Shop#353 - 825 Main StApplylocations: 825 Main St, Waltham, MA 2451time type: Full timeposted on: Posted Todayjob requisition id: JR129989Company:Auto Glass NowAuto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.**JOB DESCRIPTION:****Customer Service & Retail Front Desk Associate – Experienced & Entry Level Positions Available!****Are you a people person? Do you love helping others? Motivated by results?**If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!**Experience is VALUED...**Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.\***...but no experience REQUIRED!**Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!**PAID TRAINING AVAILABLE!**We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr\* and after training you will make up to $18/hr!\***What our Customer Service Reps love about Auto Glass Now:*** Full-time & part-time schedules are available* Competitive base pay rates* PAID TIME OFF for full-time employees* Health, Vision, & Dental Insurance* 401(k) company match for all employees* SAME DAY PAY available through myFlexPay**As a Driven Brands Auto Glass Customer Service Rep, your job will be to:*** Intake and assist walk-ins, appointments, and returning customers* Create estimates, price quotes, and invoices for auto work* Answer phones and return customer calls* Provide excellent customer service* Assist Manager with daily parts returns* Ensure accuracy when ordering parts* Input documentation on all calls and follow-up with callers as needed* Confirm all mobile jobs parts and materials before dispatching drivers* Open new accounts and service existing accounts* Maintain a professional appearance and positive attitude**All our CSR’s need to meet the following requirements:*** Must have a positive attitude and customer service mindset* Must have basic computer skills* Must have strong communication skills* Bilingual (Spanish) proficiency is a plus!* Prior phone or call center experience is a plus!\*or more in markets with a higher cost of living#LI-DNI#DBHVOLPosition Location:MassachusettsCompensation Range:$15.70 - $26.90Compensation Frequency:HourlyBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.comGet early access to 50% of your earned wages at any time through our myFlexPay program.