CUSTOMER SERVICE REPRESENTATIVES

The Net America Corporation; Chantilly (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Net America Corporation in Chantilly, Virginia is seeking Customer Service Representatives. The role involves answering and prioritizing customer requests effectively and conducting interviews to resolve inquiries. Candidates should possess call center experience and be capable of providing clear, detailed information to customers.

This position requires good verbal and written communication skills, a high school diploma, and basic computer skills. The company offers a comprehensive benefits package and values Equal Opportunity in hiring.

Qualifications

• Call center experience is required.
• Ability to identify and troubleshoot problems is crucial.
• Good listening and written communication skills are necessary.

Responsibilities

• Answer calls and prioritize customer requests.
• Conduct interviews to collect information from customers.
• Document and track calls using a ticket system.

Skills

Call Center experience

Ability to identify problems

Good verbal communication

Basic computer skills

Positive telephone skills

Education

High School Diploma

Tools

MS Office

Internet research skills

Job description

The Net America Corporation is a Woman-owned firm specializing in IT/Software Engineering & Development, Organizational & Program Management, Multichannel Contact Centers & Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support.

Job Description

The Net.America Corporation is looking for a Customer Service Representatives who are able to do the following:

• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders.
• Using scripted and unscripted questions, interview customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries.
• Provide general and detailed explanations/information in clear, easy to understand language to customers/stakeholders.
• Handle problem recognition, research, isolation, resolution and follow-up for routine customer inquiries.
• Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc.
• Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation.
• Other duties as assigned

Qualifications

• ***Call Center experience***
• High School Diploma
• Ability to identify problems, troubleshoot and be a problem solver
• Quality focus. Ability to conduct thorough analysis
• Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints
• Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
• Good verbal, listening and written communications abilities
• Positive and confident telephone skills
• Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet
• Knowledgeable of IT help desk concepts and procedures
• Displays professionalism and strong interpersonal abilities

Additional Information

The net.America Corporation offers a generous comprehensive benefits package. We look forward to receiving your application! The net.America Corporation is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines.

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