Customer Service Representative-Work from home-Flexible hours

Travelwithsan; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Travelwithsan is seeking a Customer Service Representative to join our Miami team. The role focuses on delivering excellent service, processing payments, and guiding customers through product information and banking-related transactions.

You will work with customers and internal teams to resolve questions, maintain records, and ensure procedures are followed accurately. A professional, detail-oriented approach and strong communication skills are essential.

Qualifications

• Experience in customer service or call center roles.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to handle confidential information.
• Ability to work independently and as part of a team.

Responsibilities

• Collaborate with customers, employees, and internal departments to meet needs.
• Process payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other transactions.
• Answer incoming calls and route to the appropriate department.
• Handle account and service-related transactions.
• Assist customers with inquiries.
• Resolve concerns professionally and timely.
• Maintain customer records and documentation.
• Provide information about products and services.
• Keep up to date with company policies, products, and services.
• Follow established procedures for customer transactions.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Cash handling

Team player

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities:

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.

Requirements:

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.