Customer Service Representative - Work from home

NexRep; Poquoson (VA); Remote; USD 10,000 - 60,000; Part time

Job summary

A remote customer service company is seeking a Customer Service Representative to work from home with flexible hours. This role involves answering calls for a client providing payroll services for patients in self-directed Medicaid programs. Ideal candidates should have customer service experience and strong communication skills. Compensation is $13 per hour with independent contractor status.

Qualifications

• At least one year of customer service experience.
• Strong computer skills with troubleshooting advice ability.
• Empathy, patience, and a friendly demeanor.

Responsibilities

• Answer incoming calls with compassion and professionalism.
• Make outbound calls to patients and caregivers.
• Assist with enrollment and program applications.

Skills

Customer service experience

Strong computer skills

Empathy

Active listening skills

Excellent communication skills

Attention to detail

Multitasking ability

Quality-focused mindset

Ability to work with numbers

Tools

Windows 10 or 11

USB noise-cancelling headset

Webcam

Job description

Remote Customer Service Representative

Status: Remote, W-9 (Independent Contractor)

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self‑directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.

This remote, flexible opportunity pays independent contractors $13 per hour.

Essential Functions

• Answer incoming calls from patients and caregivers with compassion and professionalism, respond to their questions, and provide important information.
• Make outbound calls to patients and caregivers.
• Actively assist with enrollment, program applications, and setup in applicable systems.
• Retrieve information to assist caregivers with any payroll‑related inquiries.
• Utilize de‑escalation techniques when supporting upset or frustrated callers.
• Offer guidance and directions to both caregivers and patients to effectively resolve any issues they’re facing.
• Document information and outcomes as necessary.

About You

• At least one year of customer service experience.
• Strong computer skills and the ability to offer troubleshooting advice when appropriate.
• Empathy, patience, and a friendly demeanor at all times.
• Ability to handle calls of a sensitive nature and de‑escalate emotionally charged patients and caregivers.
• Great active listening skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to multitask and adapt to change in a fast‑paced environment.
• A quality‑focused mindset and a desire to achieve first‑call resolution whenever possible.
• Ability to accurately and confidently work with numbers and discuss money.

Your Home Office Environment

• Computer meeting the following criteria: Windows 10 or 11 (Macs and Chromebooks are not supported at this time).
• Memory: 8GB of RAM.
• CPU: 6‑core processor.
• Hard drive: At least 500MB of free space.
• Sound card (standard on most computers).
• Up‑to‑date antivirus software.
• Access to high‑speed, hardwired internet (no Wi‑Fi or Satellite).
• Dual monitors.
• USB noise‑cancelling headset.
• Webcam for certification experience.

Where NexRep Contracts

NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Flexible Hours of Operation

As a Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self‑scheduling platform to select when you work and when you don’t, within the client’s hours of operation.

Hours of operation are Monday through Saturday, 8:00 AM to 8:00 PM ET. The third‑party client requires that contractors service between 30–35 hours per week. Due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you’d prefer to service fewer than 30 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour.