Customer Service Representative (WIC - Houston County)

County Public Health; Minnesota; On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Make a Professional Impact

Enjoy Workplace Flexibility

Work with a Dynamic and Diverse Team

Achieve Career Longevity

Take Part in a Hands-on WorkingCulture

Feel Pride in Where you Work

Job summary

Georgia Department of Public Health seeks a Customer Service Representative (WIC) to serve as the primary contact for clients in Houston County. You will handle calls, emails, mail, and in-person requests, screen applicants, schedule appointments, and educate participants on WIC guidelines.

The role requires a high school diploma or GED and one year of customer service experience, with a focus on privacy, accuracy, and collaborative teamwork across departments.

Qualifications

• High school diploma/GED and one year of experience in a customer service setting.

Responsibilities

• This position serves as a primary point of contact for WIC clients, providing exceptional customer service through phone, email, mail, and in-person interactions.
• Interview applicants for WIC services to gather information pertinent to their application.
• Use the daily scheduler to make, move and cancel appointments.
• Educate participants to ensure knowledge of WIC program guidelines.
• Adhere to HIPAA regulations as established by policies on privacy and security requirements.

Education

High school diploma/GED

Job description

Job Title

Customer Service Representative (WIC - Houston County)

Agency

County Public Health

Shift

Day (United States of America)

Compensation

$32,000

Job Description

Click HERE for Video Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Job Responsibilities

This position serves as a primary point of contact for WIC clients, providing exceptional customer service through phone, email, mail, and in-person interactions. Responsibilities include screening and interviewing applicants, scheduling and coordinating appointments, educating participants on WIC program guidelines, managing benefit cards, maintaining accurate records, supporting outreach efforts, and ensuring compliance with privacy and confidentiality requirements while working collaboratively with staff to deliver quality services.

Primary Duties & Responsibilities

• Provide platinum customer service by interacting with internal and external customers.
• Respond to various modes of communication to effectively provide customer service.
• Manage inbound/outbound calls for additional information by phone, fax, email, and postal service.
• Knowledge of office equipment and computer accessories such as scanners, multiple computer monitors, webcams, and headsets.
• Interview applicants for WIC services to gather information pertinent to their application.
• Use the daily scheduler to make, move and cancel appointments.
• Call customers for follow-up appointments, appointment reminders, missed appointments, and the ability to bring new participants in for services based on program eligibility requirements.
• Ability to manage and activate a range of cards from inventory
• Educate participants to ensure knowledge of WIC program guidelines
• Cooperates with others to accomplish goals; works with employees within and across departments.
• Participate in outreach and other duties as assigned.
• Adhere to HIPPA regulations as established by policies on privacy and security requirements.
• Perform additional professional duties as assigned.

Minimum Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Additional Information

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break. State of Georgia employees are subject to the rules of the State Personnel Board regarding salary. DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials. The candidate selected for this position may be subject to pre‑employment drug screening and a criminal background check. Relocation assistance is not provided. In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department. DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email [e-mail].

Benefits

Standard Benefits for Full-Time Salaried Employees

• In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.

Standard Benefits for Part-Time Employees

• Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.

Minimum Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

About Georgia State Government

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.