Customer Service Representative - Weekend Mornings

Planet Fitness - PF Baseline Fitness; Minot (ND); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Flexible schedule

Dollars for Scholars Program

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Job summary

A fitness chain is seeking a Customer Service Representative in Minot, ND to enhance member experience. Responsibilities include greeting guests, managing front desk tasks, and assisting in member services. Ideal candidates must have strong customer service skills, basic computer proficiency, and a good work ethic. This role offers flexible scheduling and various employee benefits including health insurance and free memberships.

Qualifications

• Must demonstrate strong customer service skills.
• Basic computer skills are required.
• Honesty and a good work ethic are essential.

Responsibilities

• Greet potential members and provide an excellent customer experience.
• Handle front desk tasks including member check-ins and updates.
• Assist members with questions and relay issues to the manager.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Flexible schedule

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Full Time/Part Time/Non-Supervisor/Non-Exempt

Overview

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Additional Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA