Customer Service Representative - Water Division

South Feather; Oroville, Northern (CA, KY); Hybrid; USD 32,000 - 50,000; Full time

Job summary

South Feather is seeking an entry level administrative assistant who will be closely supervised while learning routine clerical and customer service duties.

As experience is gained, assignments will become more varied and complex, with increasing independence and fewer supervision checks.

The position involves receiving and processing mail and payments, assisting with billing, answering phones, guiding customers, and supporting account information for staff and external partners.

Qualifications

• High school diploma with business emphasis, or the equivalency thereof.
• Knowledge of basic math.
• Ability to accurately type at a minimum speed of 40 words per minute.
• Ability to proficiently operate 10-key adding machine.
• Ability to quickly learn Microsoft Word and Excel.
• Valid California driver license and satisfactory driving record.

Responsibilities

• Receives and processes mail and payments from customers;
• Assists in the processing of customer utility billings;
• Assists with web and electronic-payment processing;
• Performs receptionist duties, including answering telephone and personally answering inquiries or directing callers to staff qualified to provide answers;
• Provides information and assistance to customers regarding their accounts and/or creating a new account;
• Provides information and assistance to Agency field personnel regarding customer account information;
• Provides information and assistance to approved external parties as it pertains to customer accounts
• Prepares documents for mailing or courier delivery, including envelope stuffing, addressing and postage;
• Routine clerical work, including filing, classifying and indexing records, copying, etc.;
• Researches customer account and/or application problems as directed;

Skills

Basic math

Typing 40 wpm

10-key

Microsoft Word

Microsoft Excel

Education

High school diploma with business emphasis

Tools

10-key Adding machine

Job description

This is an entry level position. Initially under close supervision, incumbents learn and perform routineadministrative, secretarial, or customer service duties. As experience is gained, assignments will become more varied, complex, and difficult. Frequency of work being reviewed will lessen as the incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the senior level, but are not expected to function at the same skill level and exercise less independent discretion and judgment in matters related to work procedures and methods. Work isusually supervised while in progress and fits an established structure or pattern.

Hourly Compensation Range: $23.44 - $35.98

Basic Hours of Work: Monday – Thursday, 8:00am – 4:30pm; Friday 7:00am – 3:30pm

Prerequisite Qualifications:

• High school diploma with business emphasis, or the equivalency thereof;


• Knowledge of basic math;


• Ability to accurately type at a minimum speed of 40 words per minute;


• Ability to proficiently operate 10-key adding machine;


• Ability to quickly learn Microsoft Word and Excel;


• Valid California driver license and satisfactory driving record.

General Job Description:

• Receives and processes mail and payments from customers;


• Assists in the processing of customer utility billings;


• Assists with web and electronic-payment processing;


• Performs receptionist duties, including answering telephone and personally answering inquiries or directing callers to staff qualified to provide answers;


• Provides information and assistance to customers regarding their accounts and/or creating a new account;


• Provides information and assistance to Agency field personnel regarding customer account information;


• Provides information and assistance to approved external parties as it pertains to customer accounts


• Prepares documents for mailing or courier delivery, including envelope stuffing, addressing and postage;


• Routine clerical work, including filing, classifying and indexing records, copying, etc.;


• Researches customer account and/or application problems as directed;