Customer Service Representative - Verifications (Remote)

Experian Group; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading global data company is seeking a Customer Service Representative to assist users and employer clients. This remote role requires strong organizational skills, an understanding of customer service practices, and the ability to manage multiple tasks in a fast-paced environment. Ideal candidates will possess 2+ years of experience in customer service and a high school diploma. The position offers great compensation, flexible time off, and a vibrant company culture focused on work/life balance.

Benefits

Great compensation package

Flexible time off

Full medical, dental, and vision benefits

Qualifications

• 2+ years of customer service experience required.
• Must possess a high school diploma or equivalent.
• Familiarity with customer service principles and practices needed.

Responsibilities

• Handle user inquiries through phone and email.
• Authenticate and process user authorization forms.
• Manage user accounts and maintain interaction records.

Skills

Customer service experience

Organizational skills

Knowledge of financial services

Education

High school diploma or equivalent

Tools

Basic web functions

Job description

We are looking for a Customer Service Representative to work with users, employer clients, verifiers, and employer client's employees to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.

The Customer Service Representative will prioritize opportunities and have a strong drive for accomplishment. You are a world class problem solver who will work across functional units to ensure success. You will a manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. You will bring creative and strategic solutions to the table to help solve complex problems and act as a change agent to evolve processes and challenge current thinking.

What you'll be doing

• Follow stringent data security policies and processes
• Deal directly with users either by telephone and email
• Respond promptly to user inquiries
• Handle and resolve user questions
• Obtain and evaluate all relevant information to handle and resolve user inquiries
• Authenticate and upload user authorization forms
• Process verification requests and forms
• Direct requests and unresolved issues to the designated resource
• Manage users accounts
• Keep records of users interactions and transactions
• Record details of inquiries, comments, concerns and actions taken
• Manage administrative tasks involved with job responsibilities
• Follow up on customer interactions
• Complete other administrative projects and responsibilities as requested by management
• You will report to the Associate Director

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

• 2 + year's customer service experience
• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Background in financial services
• Experience with verification of income fulfillment
• Knowledge of relevant computer applications and basic web functions
• Knowledge of administrative procedures
• Strong organizational skills with the ability to manage multiple tasks simultaneously

Benefits/Perks

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will also be eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and Affinative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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