Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Seattle (WA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Advancement opportunities

Supportive team environment

Job summary

Hjbtravels in Seattle is seeking a reliable Customer Service Representative to support clients in the travel industry. The role offers a flexible schedule and is ideal for individuals who enjoy helping others and communicating clearly.

You will assist customers with travel inquiries, help with bookings, and ensure a positive experience. Training and support are provided, with opportunities for advancement within the travel sector and a collaborative, team-oriented environment.

Qualifications

• Strong verbal and written communication skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail and a customer-first mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain professional and courteous communication at all times.
• Follow established company processes and service standards.
• Document customer interactions as needed.

Skills

Verbal & written communication

Customer service experience

Time management

Basic computer skills

Attention to detail

Industry interest

Job description

Customer Service Representative – Travel Industry (Flexible Schedule)

Job Description

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities

Handle customer inquiries via phone and email

Assist clients with travel questions, reservations, and general support

• Provide accurate information regarding destinations, policies, and procedures

Maintain professional and courteous communication at all times

Follow established company processes and service standards

Document customer interactions as needed

Qualifications

Strong verbal and written communication skills

Customer service experience preferred, but not required

Ability to work independently and manage time effectively

Basic computer skills and comfort using online systems

Attention to detail and a customer-first mindset

Interest in the travel industry is a plus

What We Offer

Flexible scheduling options (part-time or full-time)

Training and ongoing support

Opportunities for advancement within the travel industry

Supportive and team-oriented work environment