Customer Service Representative Tier I

Rural King; Mattoon (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Associate discounts

Career growth and development

Training and professional development

Team-focused environment

Job summary

Rural King is seeking a Customer Service Representative to support customers by phone, live chat, and other channels. You will assist with online orders, order status, returns, and product questions while coordinating with internal teams and manufacturers to resolve issues.

The ideal candidate has 1+ year in customer service or related roles, excellent communication, and a detail-oriented approach in a fast-paced setting. This on-site role offers competitive pay and benefits.

Qualifications

• 1+ year of customer service, call center, retail, order management, or related experience preferred.
• Experience supporting customers by phone, live chat, email, or other digital channels.
• Strong verbal and written communication, listening, and problem-solving skills.

Responsibilities

• Respond to customer inquiries through phone, live chat, and other communication channels.
• Assist with online orders, order status, order changes, returns, and general order management.
• Research and resolve customer questions related to products, orders, shipping, availability, and services.
• Contact manufacturers and vendors to obtain product, order, warranty, or service information.
• Track customer returns and follow up on order issues to ensure timely resolution.
• Partner with coworkers and internal departments to address customer needs and resolve issues.
• Maintain accurate customer and order information and protect confidential information.
• Participate in training, workshops, webinars, and other learning opportunities.

Skills

Customer service

Phone & chat support

Communication skills

Problem solving

Attention to detail

Microsoft Office

Multitasking

Tools

CRM software

Job description

Overview

Build Your Career with Rural King

Rural King is seeking a Customer Service Representative to provide friendly, professional support to customers through phone, live chat, and other communication channels. This role assists with online orders, order management, returns, product questions, and issue resolution while partnering with internal teams and manufacturers to deliver a positive customer experience.

Related Job Titles

Customer Service Representative Customer Service Specialist Customer Support Representative Customer Care Representative Customer Experience Representative Order Management Specialist Call Center Representative

Responsibilities

What You’ll Do

Customer Support & Order Management

• Respond to customer inquiries through phone, live chat, and other communication channels.
• Assist with online orders, order status, order changes, returns, and general order management.
• Research and resolve customer questions related to products, orders, shipping, availability, and services.
• Contact manufacturers and vendors to obtain product, order, warranty, or service information.
• Track customer returns and follow up on order issues to ensure timely resolution.
• Partner with coworkers and internal departments to address customer needs and resolve issues.
• Maintain accurate customer and order information and protect confidential information.
• Participate in training, workshops, webinars, and other learning opportunities.
• Demonstrate behaviors that reflect Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

What We’re Looking For

• 1+ year of customer service, call center, retail, order management, or related experience preferred.
• Experience supporting customers by phone, live chat, email, or other digital channels.
• Strong verbal and written communication, listening, and problem-solving skills.
• Excellent customer service and conflict-resolution skills.
• Comfortable navigating multiple computer systems and software applications.
• Working knowledge of Microsoft Office Suite.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively with customers, coworkers, manufacturers, and internal teams.
• Willingness to learn, adapt, and continuously improve.

Qualifications

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift up to 15 pounds periodically.
• Ability to navigate and access all required facilities.
• Ability to communicate effectively in person, by phone, and electronically.
• Close vision required for computer-related activities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Why Join Rural King?

At Rural King, we believe our people are the foundation of our success. As a family-owned company with a strong history of growth, we provide opportunities to learn, grow, and build a rewarding career.

When you join our team, you'll enjoy:

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Associate discounts
• Career growth and advancement opportunities
• Training and professional development
• A collaborative, team-focused work environment

Compensation

The pay range for this position is $15.00 - $16.25 per hour and is bonus eligible. Exact compensation determined by factors such as geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.

Benefits: [View Rural King Benefits] https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094

Min

USD $15.00/Hr.

Max

USD $16.25/Hr.