Customer Service Representative Tier I

Rural King; Mattoon (IL); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Healthcare plans

401(k) plan with match

Associate discounts

Training programs

Job summary

Rural King in Mattoon, IL is seeking a Customer Service Representative to handle customer phone calls and orders, ensuring a friendly online shopping experience. Responsibilities include taking calls, contacting manufacturers for order answers, and responding to live chats.

You will manage orders, track returns, and coordinate with coworkers for timely resolution. The position emphasizes strong communication, basic computer proficiency, and willingness to participate in training programs.

Qualifications

• At least 1 year of customer service experience.
• Proficient in Microsoft Office Suite.
• Comfortable navigating computer systems.
• Excellent verbal and written interpersonal skills.
• Strong customer service and communication skills.

Responsibilities

• Take customer phone calls.
• Reach out to manufacturers for order questions.
• Respond to customer live chats.
• Manage orders and track/open returns.
• Collaborate with coworkers to ensure timely handling.
• Use office equipment and software to assist customers.
• Participate in training programs and webinars.
• Provide proactive internal and external support.
• Uphold Rural King’s values in daily work.
• Perform other duties as assigned.

Skills

Customer Service

Microsoft Office

Communication

Written communication

Tools

Microsoft Office

Job description

Overview

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It\'s just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you\'ll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

Responsibilities

What You’ll Do

As a Customer Service Representative, you will be handling customer phone calls and orders, making the customers online shopping experience enjoyable.

• Take customer phone calls.
• Reach out to manufacturers for answers regarding a customer’s order.
• Respond to customer live chats.
• Order management
• Track/open customer returns
• Communicate with coworkers to ensure customers are handled in a timely manner.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

Essential Qualities for Success

• At least 1 year of Customer Service experience or equivalent combination of experience and education.
• Working knowledge of Microsoft Office Suite.
• Comfortable navigating computer systems and software to assist customers or manage tasks.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner.
• Effectively articulate expectations, requirements, and boundaries while actively listing to other’s perspectives.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $15.00 - $16.25 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.

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