Customer Service Representative (Temporary)

Metropolis Technologies; Alexandria (VA); On-site; USD 26,000 - 28,000; Part time

Job summary

SP+, a Metropolis company, is seeking a Customer Service Representative in Alexandria, VA to ensure a seamless parking experience and support maintenance at the facility. The position is part-time (28 hours per week) for three months, with shifts Mon–Fri from 2pm to 7pm.

Responsibilities include facilitating payments, answering questions, and maintaining clean common areas. Candidates should have a high school diploma and comfort with automated parking systems; willingness to adapt to varying

Qualifications

• High school diploma or equivalent required.
• Experience with automated parking access control hardware and software preferred.
• Availability for 2nd/3rd shift and/or weekends may be required.
• Valid state driver's license if driving company vehicle is required.

Responsibilities

• Ensure customers have a seamless parking experience and facilitate smooth traffic flow.
• Assist customers with payments to automated revenue control equipment.
• Deliver exceptional customer service and handle complaints with supervision when needed.
• Manage day-to-day activities at the assigned location.
• Count revenue at shift start and make change as needed.

Education

High School Diploma or equivalent

Tools

Parking access control hardware

Parking access control software

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

The Customer Service Representative ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

What You’ll Do

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Assists customers in making payment to fully automated revenue control equipment
• Goes above and beyond to deliver an exceptional client and customer experience
• Assists in the management of the day-to-day activities of the assigned location.
• Monitors parkers in pay-in lanes
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Willing to assist customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Pay Rate

Pay Rate: $18, 28 hours per week, This is a 3 month temporary postion. Mon - Fri for 4 hrs - 2pm-7pm

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required

High School Diploma or an equivalent combination of experience and education

Experience Required

Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement

The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language Skills

Ability to read, write and interpret the English language. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability

Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment

Exhibits sound and accurate judgment.

Other Skills and Abilities

Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate to loud.
• The exposure level in the work environment to vehicle emissions is moderate to high
• The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
• The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
• The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

Equal Opportunity Employer

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail] . We are here to assist you.

Location

US-VA-ALEXANDRIA