CUSTOMER SERVICE REPRESENTATIVE/TELLER

Stockman-Bank-of-Montan; Whitefish (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Stockman-Bank-of-Montan in Whitefish, Montana seeks a Customer Service Representative/Teller to handle daily customer transactions and promote bank products. This front-line role requires strong product knowledge, exceptional service, and the ability to identify customer needs and refer them to appropriate services. Familiarity with banking regulations and a high school diploma are preferred; 1–2 years in banking is a plus.

Qualifications

• High School diploma or equivalency required.
• Strong interpersonal/team skills and ability to develop effective working relationships.
• Commitment to providing exceptional customer service.
• 1–2 years in banking or customer service preferred.

Responsibilities

• Process customer transactions and sell bank products.
• Protect bank assets and ensure accuracy in transactional duties.
• Assist with new accounts and servicing requests.
• Cross-sell other bank services and relay customer comments to supervisors.
• Represent the bank in community activities.

Skills

Interpersonal skills

Customer service

Communication

Relationship building

Education

High School diploma or equivalency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE REPRESENTATIVE/TELLER

Regular Full-Time 5 ADMINISTRATIVE Whitefish, Whitefish, MT, US 1 Attachments

16 days ago Requisition ID: 4373

Position General Responsibilities:

Responsible for extensive customer contact that includes processing customer transactions and sales of additional Bank products while maintaining protection of Bank assets. This position is the front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers and representing the Bank in community activities.

Employees Supervised:

None

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Basic Qualifications:

• High School diploma or equivalency.
• Good interpersonal/team skills with ability to develop effective working relationships.
• Strong commitment to providing exceptional customer service.

Preferred Qualifications:

• Previous Bank Operations knowledge and skills.
• 1-2 years previous financial institution/customer service experience.

Dimension of Job:

This position is responsible for extensive customer contact providing broad-based banking products. In addition to handling customer transactions, they will make recommendations of additional products and referrals to the customers as well as leads to the Bank officer. This position is also responsible for following banking regulations and procedures while maintaining protection of the Bank assets. Must maintain extensive knowledge of products, services, marketing plans and regulations will cross-sell other Bank services and relay customer comments to the Teller Supervisor while preparing and ensuring completion of paperwork relating to multiple customer sales and service. Customers will be served in a pleasant and professional manner. Must have knowledge of products and prices of competitors.

For full description, which includes physical mental demands please see attachment.